The University of Texas at El Paso (UTEP) is a comprehensive public research university that is increasing
access to excellent higher education. We advance discovery of public value and positively impact the health, culture, education, and economy
of the community we serve.
UTEP is America’s leading Hispanic-serving university. Located at the westernmost tip of Texas, where
three states and two countries converge along the Rio Grande, 85% of our 25,000 students are Hispanic, and half are the first in their
families to go to college. UTEP offers 170 bachelor’s, master’s and doctoral degree programs at the only open-access, top-tier research
university in America.
Position Information
Hiring Department: Student Financial Services
Posting End Date: Open until filled. This posting may close once a sufficient number of qualified applications have been
received.
Hours: 40 hours per week, standard Monday- Friday 8:00am- 5:00pm, flexibility is required on evenings and
weekends.
FLSA status: Exempt
Earliest Start Date: 10/13/2025
Salary: $40,000.00 Annually.
Required Application Materials:
- Resume
- Cover Letter
- List of three references
The primary accountabilities are intended to describe the
general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Incumbents may perform
all or some of the primary accountabilities listed. Specific tasks or responsibilities will be documented in the incumbents’ performance
objectives as outlined by the incumbents’ immediate supervisor or manager. This position is security-sensitive and subject to Texas
Education Code §51.215, which authorizes the employer to obtain criminal history record information. A valid driver’s license issued by the
State where the applicant resides and insurability as defined in UTS 157 may be required to perform the position’s essential functions.
Purpose of Position
Assists with the daily operations of the Office of Financial Aid and Scholarships.
Essential Functions
- Examines, evaluates, and authorizes scholarship and financial aid awards; reviews,
processes, and administers scholarship forms and financial aid applications; - Meets with applicants and requests specified
information for scholarship applications and determines eligibility for aid. - Corresponds with applicants/recipients to
resolve questions regarding application and eligibility information. - Authorizes, generates and prepares required records and
reports. - Composes, prepares, proofreads confidential correspondence, reports, and other complex documents.
-
Assists with outreach, recruitment, retention, financial literacy and special projects as assigned; confers with individuals and groups to
disseminate information and conducts scholarship, financial aid and financial literacy workshops at local high schools, on campus and
throughout the community as requested. - Counsels and advises students regarding their financial options and
responsibilities. - Handles email and phone requests for scholarship and financial aid information.
- Answers
inquiries regarding awards and problems with aid and academic eligibility. - Prepares and reviews forms and reports as
required by donors, programs and departments. - May supervise student employees in the administration of programs and
gathering of information. - Maintains a high degree of confidentiality with all of the sensitive information.
- Works with other UTEP departments and community agencies to coordinate various events and activities.
- May be required to
work Institutional special events such as Commencement, Orange & Blue Day etc., with advance notice. - Complies with all
federal, state and University policies. - Other duties may be assigned.
Skills and
Knowledge
- Knowledge of all Microsoft Office software and ability to learn and
use institutional software systems. - Ability to analyze issues and suggest possible alternatives and options to address these
issues. - Skill in resolving complex problems.
- Individual must be a self-starter, capable of establishing
priorities, forward-thinking and able to work in a fast-paced environment; - Exceptional customer service abilities.
- Excellent communication skills, both verbal and written.
- Strong interpersonal skills. Must be personable,
approachable and a team player. - Detail-oriented, accurate, organized and efficient.
- Ability to work
independently, handle large volumes of work, and multi-task with frequent interruptions. - Ability to handle information in a
confidential and professional manner. - Working knowledge of U.S. Department of Education (Title IV) rules and regulations.
- Ability to follow regulatory policy and related procedures.
Supervisory Responsibilities:
No supervisory responsibilities.
Qualifications
To perform this job successfully, an
individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge,
skill, and/or ability required.
Required Qualifications:
Education: Bachelor’s
Degree in Business, Public Administration, Education, Social Sciences or related field
and
Experience: One year of experience, related to the statement of duties and responsibilities; or equivalent combination of
education and experience. T he candidate must have access to several federal databases. To be granted access and clearance to these federal
systems, the incumbent cannot be in default on any type of federal student loan.
Preferred
Qualifications:
Bilingual in Spanish and two years of proven customer service experience.
Additional
Information
The physical demands and work environment characteristics described here are representative of those that must be
met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions.
While performing the duties of this job, the employee must frequently stand
and walk. The employee must regularly sit; use hands to feel; reach with hands and arms; and talk or hear. The employee must lift and move
up to 25 pounds.
The noise level for this work environment is usually moderate.
In keeping with its access, excellence and
impact mission, The University of Texas at El Paso is committed to an open, diverse, and inclusive learning and working environment that
honors the talents, respects the differences, and nurtures the growth and development of all. We seek to attract faculty and staff who share
our commitment.
The University of Texas at El Paso is an Equal Opportunity/Affirmative Action employer. The University does not
discriminate on the basis of race, color, national origin, sex, religion, age, disability, genetic information, veteran status, sexual
orientation, or gender identity in employment or the provision of services in accordance with state and federal law. Discrimination on the
basis of sex includes an employee’s or prospective employee’s right to be free from sexual harassment under Title IX of the Higher Education
Amendments of 1972. Inquiries-including the filing of a Formal Complaint or reporting an incident-about the application of Title IX may be
referred to the Title IX Coordinator, who can be reached by phone at (915) 747-8358, by email at [email protected] , or by mail at 500 W. University Ave., El Paso, TX, Kelly
Hall, Room 312.
For accommodation information for employees and applicants with disabilities, please contact UTEP’s Equal Opportunity
Office at [email protected] .
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