Student Navigator

The Student Navigator plays a pivotal role in our Enrollment Management unit, focusing on delivering exceptional customer service to all
university stakeholders. This position requires independent judgment to address student needs effectively.

Responsibilities of the
Student Navigator include assisting students with inquiries, verifying eligibility, connecting them with their admissions counselor, guiding
them through the application process, and ensuring they remain on track towards degree completion. Thorough training is provided to ensure a
seamless experience for students from initial inquiry to graduation and beyond.

Communication with students is facilitated through
various channels such as email, text, phone, Zoom, and Microsoft Teams. The primary objective of this role is to support students in their
educational journey, promote engagement in academic pursuits, and enhance persistence and retention rates.

We believe work should
fit your life, not the other way around. Our hybrid schedule includes two days on site in our Albany office, with the flexibility to work
remotely the remaining days. Spend less time commuting and more time focusing on meaningful work or personal priorities. Core hours are 8:30
AM-5:00 PM, including a 1-hour lunch, for a 37.5-hour week.

Duties and Responsibilities:
Key Responsibilities:

• Determine eligibility and collect required documents.
• Process a high volume of student applications.
• Review
  scanned documents and troubleshoot technical issues.
• Enter data accurately and address inquiries following established
  procedures.
• Ensure applications are complete for transfer credit evaluation.
• Collaborate with team members to meet
  deadlines effectively.
• Utilize internal technology platforms for task completion.
• Adhere to policies for routing
  eligibility decisions.

Key Responsibilities for Prospective Students:

• Facilitate connections with
  Admissions Counselors.
• Support students throughout the admissions process.
• Manage a high volume of inquiries and ensure
  timely responses.
• Evaluate eligibility criteria for admission.
• Re-engage with students who have previously withdrawn.
• Provide accurate guidance and support for non-matriculated students.

Key Responsibilities for Enrolled
Students:

• Maintain consistent communication to promote engagement with Academic Advisors.
• Encourage registration,
  persistence, and retention.

Key Responsibilities for Alumni:

• Outreach to alumni regarding re-enrollment
  options.
• Provide guidance on re-enrollment process and connect with admissions counselor.
• Share resources and engagement
  activities for alumni.

Qualifications: To perform this job successfully, an individual must be able to perform
each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• An earned
  associate degree or a minimum of two years of customer service experience.
• Excellent interpersonal and customer service skills
  across diverse audiences.
• Strong work ethic and ability to work collaboratively in a team.
• Quick mastery of technology and
  large amounts of information.
• Effective communication, listening, judgment, and problem-solving skills.
• Ability to
  prioritize tasks, adapt to challenges, and meet deadlines.
• Collaboration with university departments to ensure student
  satisfaction.
• Support in process improvement for enhancing student experience.
• Escalation of student and technology issues
  when necessary.
• Knowledge of university policies and procedures.
• Demonstrate accountability through responsible actions
  and punctuality.

The hiring salary range for this position is $38,500.00 – $40,500.00. The hiring salary range above represents
the University’s good faith estimate at the time of posting.