Student Services Generalist (Job Developer)

General Description

Reports directly to the Coordinator (Grant & Contract Programs)/Grant Director or designee. Responsible for advising and guiding participants to sustain successful participation in the UCNJ Union College of Union County, NJ/Center for Economic & Workforce Development Programs. The Generalist will be responsible but not limited to facilitate applications, recruiting, assessment, advising, registration, and placement through personal contact and follow through with the prospective student as she/he proceeds through the intake process.

Characteristics, Duties, and Responsibilities

• Guide and advise participants in UCNJ Union College of Union County, NJ/Center for Economic & Workforce Development educational, training, and supportive/work programs.
• Identify client supportive service needs.
• Develop individual educational and career plans for students based on student interest, academic levels and career assessment.
• Develop and implement employment motivational workshops designed for employment, advising support and job placement and retention.
• Orient and advise all supportive work program referrals.
• Advise participants in the proper work attitude and attempt to stimulate positive efforts towards employment.
• Participate in the pre-intake and post-intake processes.
• Implement periodic employment “Retention” workshops designed to reduce attrition for employed students.
• Prepare and maintain necessary records and files on recruitment, assessment, enrollment, advising, and job placement.
• Develops and participates in job fairs, Career Days and other hiring events relevant to student needs.
• Develops a student IEP (Individual Employment Plans).
• Initiate and conduct post-advising and post-employment sessions.
• Perform liaison duties with cooperative agencies and programs.
• Respond to all program related requests.
• Maintenance of Logs essential to CEWD functionality.
• Initiates and supports CEWD recruitment efforts for all programs.
• Reads, interprets, and communicates College and CEWD policies and procedures.
• Recommends improvements in department procedures. Collaborates with other staff/administrators/instructors to identify needed improvements in procedures and communication.
• Maintains records of students served and services provided. Maintains essential records and files.
• Other duties as assigned which help CEWD realize contractual goals.

Education Requirements

• Bachelor’s degree required in a field related to the position.

Experience

Preferred Experience:

• At least five years’ experience working in Workforce Development programs.

Competencies and Skills Required

• At all times exercise professionalism and confidentiality with staff and students.
• Outstanding customer service and communication skills.
• Basic computer skills.
• Must possess strong interpersonal skills to interact tactfully and courteously with students, the general public, faculty, and other staff members.
• Must be a “quick study” in order to quickly grasp knowledge of policies and procedures relating to every aspect of student services that a prospective or current student may utilize.
• Analytical and problem-solving skills.
• Ability to take required initiative to solve problems.
• Ability to collaborate with others.
• Commitment to service and a diverse student population.
• Ability to multi-task in a busy environment and ability to meet deadlines.
• Ability to remain discreet with student and staff information.
• Valid driver’s license and reliable vehicle.

Physical Demands and Work Environment

• This position’s duties are normally performed in a typical interior/residence work environment, based on the activity scheduled.
• Some physical effort required; however, the employee must occasionally lift and/or move up to 25 pounds.
• No or very limited exposure to physical risk.
• Some travel required.

Salary: $51,000

Additional Information

UCNJ Union College of Union County, NJ does not discriminate and prohibits discrimination, as required by state and/or federal law, in all programs and activities, including employment and access to its career and technical programs.

UCNJ Union College of Union County, NJ is an EEO/AAP Employer/Protected Veteran/Disabled

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Disclaimer: This job description outlines the general nature and key features performed by various positions that share the same job classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and qualifications required of all employees assigned to the job. Nothing in this job description restricts management’s right to assign or re-assign duties to this job at any time due to reasonable accommodations or other business reasons.

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We offer a comprehensive benefits package for full-time faculty and staff which includes Medical, Dental and Vision Benefits. We also offer twenty vacation days, ten paid holidays, and a ten-week summer work schedule which allows the college to close on Fridays. Other additional benefits include gym privileges, tuition remission for credit and non-credit courses at UCNJ Union College of Union County, NJ, and tuition reimbursement for an approved degree program at an accredited college or university.

Terms of Employment

Full Time, grant funded position. Flexible schedule to meet department needs. Some evening, weekends, and extended hours will be required. Ability and willingness to travel on short notice to all on and off- campus sites as needed by the college. Mandatory overtime is required throughout the year, especially at peak times. Employee must establish primary residency in New Jersey within one year of appointment unless an exemption applies.
Grant Position:

Position will be terminated upon expiration of grant funding.

Open Until Filled: Yes