Student Services Specialist

Competency Level: Contributing

Position Number: 100514

Salary Grade
Equivalent: 65 GN05

FLSA: Non-Exempt

FTE: 1 = 40 hours/week, 12 months

Department Hiring Range
$33,540- $43,384

EEO-1 Category
Professionals

SOC Code
13-2072 – Loan Officers

Be an Eagle – Where Purpose Takes Flight!

Are you ready to make an impact? At North Carolina Central
University (NCCU), we are more than an institution-we are a community rooted in a legacy of excellence and
transformation. A historically Black university located in Durham, North Carolina, also known as ‘The City of Medicine,’ NCCU has been a cornerstone of education since 1910, fostering innovation and progress.

Join our team and enjoy
a comprehensive benefits package and exclusive perks designed to support your work-life balance. At NCCU, your
professional growth will be nurtured, and your contributions will help shape the future for our students and the community we serve. Become
part of a legacy that drives change and achievement.

An opportunity awaits you at NCCU, where your purpose
can take flight.
Visit NCCU.edu.

Primary Function of Organizational Unit

The purpose of this
organizational unit is to administer all of the student financial assistance, and to coordinate all of the Title IV student assistance
programs, in which the institution participates, with the institutions’ other federal and non-federal programs of student financial
assistance. Our population exceeds 7,500 students with over 90% receiving financial assistance through our office. This unit is responsible
for the accountability of approximately $50 million in student assistance.

Primary Purpose of Position

The primary purpose of this position is to counsel students, parents and the public concerning the entire range of financial aid
programs. The responsibilities of this position include determining student eligibility, advising students and parents of specific financial
aid opportunities and responding to correspondence. The candidate will be expected to understand and apply federal, state and university
policies and procedures and must also possess a general knowledge of the Student BANNER
system.

Required Knowledge, Skills, and Abilities

The successful candidate must possess a
thorough knowledge of Federal financial aid regulations and programs, the need analysis process, financial aid packaging in an automated
environment and the US Department of Education Title IV Delivery System; knowledge of automated financial aid database system and Electronic
Data Exchange; knowledge of Microsoft Office (Word, Excel, PowerPoint, and Access) Applications; ability to work independently with little
or no supervision; to take initiative to see projects and assignments through to completion; to learn, interpret and analyze information to
make necessary decisions; to exercise judgment and discretion in problem solving; to plan, prioritize and organize workflow; ability to work
flexible schedules; excellent analytical and organizational skills along with written and oral communication skills, excellent interpersonal
skills to interact effectively and diplomatically with a wide range of individuals in a high pressure
environment.

Minimum Education/Experience

Bachelor’s degree; or equivalent combination of
training and experience. All degrees must be received from appropriately accredited institutions.

Master’s degree from an accredited
university in business, public administration or related field with 2-3 years of experience working at the Graduate Program Level is
preferred; or a combination of education, training, and experience in a related field. Knowledge of graduate and Professional degree
programs and resources Experience implementing workshops, orientations and/or conferences, and recruitment
activities.

Licenses or Certification required by Statute or Regulation

N/A

Equal Opportunity Employer

North Carolina Central University is an equal
opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age,
color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual
orientation, or status as a protected veteran.

Work Hours: Monday – Friday 8-5

Position
required to work during periods of adverse weather or other emergencies: No

Campus Security Authority Designated
Position
No

Required Competency
Managing Work Processes

Duties

Review and access appropriate screens and systems to inform customer if documents are complete or incomplete and what is needed
in order to complete the Financial Aid process or to respond to questions. Key comments on RHACOMM. Complete
weekly reports, call campaigns, respond to emails and award, update and revise awards as needed.

Required
Competency
Decision Making

Duties

Operate within the given parameters of authority
in giving information and making obligations. Employee must notify the student via phone, mail or email when updates are performed. Employee
can recommend approaches to solving routine problems relating to programmatic requirements or standards.

Required
Competency
Coordination – Operations

Duties

Employee must answer all phone calls by
third ring and cause no caller/visitor complaints. Respond to emails from the SSA Departmental email account as
needed and personal email as it relates to student inquiries. Respond to Chat inquiries.

Required
Competency
Program Management

Duties

Employee must be able to gain access and be
able to effectively interpret the data in the following programs/systems: BANNER, BDMS,
Jabber, FINESSE and NextGen as well as FAA, COD, NSLDS to review students information in order to accurately respond to inquiries. Employee must be able to address and
resolve routine service matters and possess the ability to prioritize their workload.

Required Competency
“Client/Customer Service “

Duties

Employee must make every effort to assist students with
financial need. Employee must commit to the highest level of ethical behavior and refrain from conflict of interest or the perception
thereof. Employee must maintain the highest level of professionalism, reflecting a commitment to the mission and goals of NCCU. Employee must develop good efficient customer relations within program area.

Required
Competency
Information/Records Administration

Duties

Review and accurately
interpret records and information in Banner and NextGen in order to respond to students and parents inquiries. Employee must be able to
collect data and input data in Banner or NextGen and perform associated tasks with the collection of those documents. Key comments on RHACOMM. Employee must adhere to university, state and federal confidentiality regulations. Scan and index documents in
BDMS. In addition file (daily, weekly or yearly) documents for each student in the appropriate office or
area.

Posting Number: SPA01393P

Close Date: 11/02/2025