Student Success Coordinator

Student Success Coordinator

Southern Oregon University

POSITION SUMMARY:
Date application must be received for priority consideration by: October 1, 2025
Anticipated Appointment Begin Date: October 20, 2025
Closing Date or if blank, Open Until Filled:
Job Family Group: Administrative and Professionals
Division/Department: Academic and Student Affairs/Advising and Orientation
Compensation Range: $4,101.90 monthly / $49,222.80 annually
FLSA Status: Exempt
Appointment Basis: 12 months
Time Type: Full-time
Benefits Eligible: Yes
Position Type: Renewable
This position must possess and maintain a current, valid Driver License: No
This position is designated as a critical, security-sensitive position; therefore, the incumbent must successfully complete a Criminal Background Check: Yes
Lead Work/Supervisory Responsibilities: No
Work Location Type: On-Campus
Work Hours: M-F (8:00a – 5:00p) Hours are subject to change with notice.
Visa Sponsorship: Must be able to legally work in the United States without visa sponsorship.

SPECIAL INSTRUCTIONS TO APPLICANT:

• Each applicant is required to provide (as attachments to the online application) the following supplemental documents: (1) a letter providing some detail of the applicant’s qualifications and interest in the position; and (2) current resume/CV. – PLEASE NOTE – during the application process, you will be prompted to attach these documents in the area titled “Resume.” Please either combine ALL documents into ONE attachment, OR upload each item separately in this section. Failure to upload ALL of the required documents may disqualify application from consideration.
• For inquiries and additional information, please contact Human Resource Services via email at [email protected] or by phone at (541)552-8553.

POSITION DESCRIPTION:

The Student Success Coordinator is a key member of the Student Affairs division, working within the Advising and Orientation team to support students in achieving their academic, personal, and career goals. Reporting to the Director of Advising and Orientation, this role takes a holistic approach to student support-integrating academic advising, personal development, onboarding, and retention efforts-to promote persistence and timely degree completion.

The Student Success Coordinator collaborates closely with faculty to ensure students receive accurate, current, and comprehensive curriculum advising. They also work across campus to address barriers to success, connect students to resources, and contribute to a coordinated student experience from entry to graduation. The Student Success Coordinator is part of a collaborative advising team of six Student Success Coordinators and the Director of Advising and Orientation. Student Success Coordinators collaborate with faculty advisors to provide resources and support in providing consistent, equitable, and student-centered support.

Minimum Requirements:

• Bachelor’s degree.
• Two years’ experience in academic advising, student affairs, or related field.
• Experience with student information systems and case management or retention platforms.
• Strong interpersonal skills and a demonstrated commitment to providing excellent student service.

Preferred Requirements:

• Master’s degree.
• Experience in holistic or developmental advising, including career counseling.
• Proficiency in Navigate360 or similar case management systems
• Experience in student data tracking, reporting, and analysis.

Essential Functions:

Duties – The following examples of typical work activities are meant to illustrate the general range of work functions and are not meant to be all-inclusive or restrictive:

(60%) Holistic Advising:

• Provide proactive, holistic advising from a student’s entry through graduation, integrating academic guidance, personal support, and career exploration as needed.
• Utilize the Student Information System (SIS) and Navigate360 to track student progress, manage cases, and coordinate interventions.
• Partner with faculty to ensure accurate and up-to-date curriculum advising for new student onboarding and promote consistent advising practices across the university.
• Assist new students with course selection and help them understand SOU systems (Moodle, Workday,Navigate360, Academic Calendar, Course Schedule, Catalog etc. )
• Monitor academic progress, identify students at risk, and conduct timely outreach to provide individualized support.
• Connect students to campus resources, support services, and experiential learning opportunities to enhance engagement and success.
• Collaborate with Admissions, Registrar’s Office, and other Student Affairs units to create a seamless student transition from recruitment through retention.
• Maintain accurate advising records and support continuous improvement of advising systems, processes, and tools.

(20%) Orientation Support and Engagement:

• Serve as a member of the orientation planning and implementation team, collaborating with campus partners to design and deliver engaging orientation experiences for new students and families.
• Provide advising-related support during orientation events, including course registration assistance, academic program overviews, and resource navigation.
• Contribute to the development of orientation materials (print, web, and digital) that clearly communicate academic expectations and support services.
• Participate in post-orientation follow-up initiatives to ensure students remain engaged and supported through their first term.

(15%) Faculty and Campus Collaboration :

• Serve as a liaison between academic programs and Student Affairs to align advising practices with institutional goals for retention and completion.
• Provide training, resources, and technical support to faculty advisors on the use of the Student Information System (SIS), Navigate360, and other advising tools.
• Participate in committees and working groups related to advising, retention, and student success initiatives.
• Engage in departmental meetings to support continuous communication and build strong partnerships between faculty and the SSC in service of student success.

(5%) Other Duties as Assigned:

• Performs additional responsibilities that support student success and the mission of the department as needed.
• Contributes to departmental initiatives and projects beyond primary responsibilities as assigned.
• Helps with special projects, events, and initiatives to enhance the student experience as assigned

Skills, Knowledge, and Abilities:

• Demonstrated ability to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, and productive work atmosphere in and outside the University.
• Excellent verbal/public speaking, written communication, and interpersonal skills.
• Demonstrated ability to establish and maintain effective working relationships with others, including students, staff, faculty, division directors and other administrators, parents, and visitors.
• Demonstrated ability to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere in and outside the University with the ability to establish and maintain effective working relationships within a diverse population and with those from various cultural backgrounds.
• Strong organizational skills and ability to use initiative and resourcefulness in planning work assignments.
• Working knowledge of, or ability to quickly learn, University infrastructure, policies, and procedures.
• Excellent computer skills and proficiency with a variety of computer applications including word-processing, spreadsheets, databases, on-line systems, Internet, web page maintenance, as well as online calendaring and email.
• Ability to establish trust and rapport with students, fostering a supportive environment that encourages persistence and success.
• Knowledge of student development theory and its application in higher education.
• Strong collaboration skills, with the ability to work effectively with faculty, staff, and community partners.
• Excellent communication skills, both written and verbal.
• Ability to synthesize complex information into clear, actionable guidance for students.
• Commitment to equity, inclusion, and cultural competency in advising and orientation practices.
• Expressed ability to work with frequent changes in policies and procedures, under pressure of deadlines in a fast-paced environment.
• Demonstrated ability to proactively assess work operations and anticipate potential problems; ability to develop and implement strategies for preventing/resolving problems.
• Great ability to effectively perform work of a highly sensitive and confidential nature that requires access to information. Must be able to exercise sound judgment and discretion, tact, and diplomacy.

Physical Demands:

• Normal office activities such as sitting/standing at a desk, using a computer, answering phones, communicating in person, writing and via phone with others.

Special Conditions:

• Must be willing to travel and attend training programs off-site for occasional professional development.
• Must be able to work additional hours and adjust working hours to meet special jobs. May be called back periodically to perform work as needed on an emergency basis.
• Must be able to successfully pass a pre-employment background check.
• This position classification has been defined as exempt and is not subject to the overtime provisions of the Fair Labor Standards Act (FLSA).
• The person holding this position is considered a mandatory reporter under the Oregon Revised Statutes and is required to comply with the requirements set forth by the Oregon Department of Human Services.

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SOU is an equal access AA/EOE committed to achieving a diverse and inclusive workforce

In compliance with the Americans with Disabilities Act (ADA), Southern Oregon University will provide, if requested, reasonable accommodation to applicants in need of accommodation in order to provide access to the application, interviewing, and selection process. You are not required to note the presence of a disability on this application. If, however, you require a reasonable accommodation in the application and/or interview process due to disability, requests must be made in a timely manner to Human Resources.

Diversity Statement:
Southern Oregon University is a welcoming community committed to inclusive excellence and the celebration of diversity. Without diversity, our educational process is diminished. Working together in support of our commitment to diversity, we strengthen and enrich our role as learners, educators, and members of a tightly connected global community. We encourage those who share in our commitment to diversity, to join our community and we expect all our employees to demonstrate an ability and desire to create an inclusive campus community.

SOU Land Acknowledgement
We want to take this moment to acknowledge that Southern Oregon University is located within the ancestral homelands of the Shasta, Takelma, and Latgawa peoples who lived here since time immemorial. These Tribes were displaced during rapid Euro-American colonization, the Gold Rush, and armed conflict between 1851 and 1856. In the 1850s, the discovery of gold and settlement brought thousands of Euro-Americans to their lands, leading to warfare, epidemics, starvation, and villages being burned. In 1853 the first of several treaties were signed, confederating these Tribes and others together – who would then be referred to as the Rogue River Tribe. These treaties ceded most of their homelands to the United States, and in return, they were guaranteed a permanent homeland reserved for them. At the end of the Rogue River Wars in 1856, these Tribes and many other Tribes from western Oregon were removed to the Siletz Reservation and the Grand Ronde Reservation. Today, the Confederated Tribes of Grand Ronde Community of Oregon (www.grandronde.org) and the Confederated Tribes of Siletz Indians (www.ctsi.nsn.us) are living descendants of the Takelma, Shasta, and Latgawa peoples of this area. We encourage YOU to learn about the land you reside on and to join us in advocating for the inherent sovereignty of Indigenous people.

Notice to Prospective Employees
Section 485 of the Higher Education Act, and The Federal Crime Awareness and Campus Security Act of 1990 (now referred to as the “Clery Act”), require that prospective employees be notified of the availability of SOU’s Annual Security and Fire Safety Report. The report provides the annual statistics and campus policies for the reporting of and responding to campus crimes and fires; access to campus facilities; conduct code and campus policies on the use, possession, and sale of drugs/alcohol; and educational/information programs to inform the campus community about campus security procedures and crime prevention.

An electronic copy of the Annual Security Report (ASR) can be accessed at the following link: https://cps.sou.edu/clery-act-annual-security-report/. A physical copy of the ASR is available at no charge upon request. To request a copy, please visit the Office of the General Counsel located in Churchill Hall, 1250 Siskiyou Boulevard, Ashland, Oregon 97520. For more information, call 541-552-7095, or email [email protected].

To apply, please visit: https://sou.wd1.myworkdayjobs.com/en-US/Southern_Oregon_University/job/Southern-OregonAshland-Campus/Student-Success-Coordinator_R0000847

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