Hybrid Remote Work Classification
Fully Onsite: 100%
Onsite
Department: StudentLink – Manhattan
School/Division: Office of the SVP Finance
and Budget/Chief Financial Officer (WS2704)
Compensation Grade: Band 52
Category
Student Services/Athletics
Position Summary:
Serve as a ‘Tier 2’ resource
for customers of the NYU StudentLink Service Center to diagnose and resolve in-person more complex client inquiries and issues related to
student billing and payments, financial aid, housing and dining services, registrar services and other defined inquiry categories. Respond
to inquiries and resolve issues professionally and courteously displaying a comprehensive knowledge of federal regulations, department and
student-related administrative policies and procedures across Bursar, Financial Aid, Financial Education, Global and Registrar (“Home
Office”). Partner with appropriate Home Office Specialist (co-located in the StudentLink Center), StudentLink Center Supervisors, Executive
Director or other resource including those within other areas (Information Technology, University Human Resources, Student Health Center,
etc.) to bring matters requiring their expertise to a close. Utilize ServiceLink technology to input, track and resolve student
issues.
Qualifications:
Required Education:
Bachelor’s
Degree
Required Experience:
3+ years of related experience, including in-depth knowledge/application of student services
areas such as financial aid, bursar, registration or housing principles and practices, or an equivalent combination of education and
experience.
Required Skills, Knowledge and Abilities:
Excellent verbal and written communication skills, including the
ability to influence and advocate when appropriate. Excellent interpersonal, analytical, problem solving, and conflict resolution skills.
Demonstrated ability to provide high-quality customer service throughout a case’s ‘life cycle’ (i.e., from initial contact to issue
resolution). Ability to interpret policies and procedures, to interact effectively with a diverse population at all levels, and to
facilitate decision making. Ability to handle multiple tasks in a high volume, deadline-driven environment.
Preferred Skills,
Knowledge and Abilities:
In addition to English, fluency in at least one of the following languages: Mandarin, Korean, Hindi,
Bengali, or Punjabi.
Additional Information:
In compliance with NYC’s Pay
Transparency Act, the annual base salary range for this position is USD $70,000.00 to USD $77,000.00. New York University considers factors
such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/training, key skills,
internal peer equity, as well as, market and organizational considerations when extending an offer. This pay range represents base pay only
and excludes any additional items such as incentives, bonuses, clinical compensation, or other items.
NYU aims to be among the
greenest urban campuses in the country and carbon neutral by 2040. Learn more at nyu.edu/nyugreen.
NYU is an Equal Opportunity
Employer and is committed to a policy of equal treatment and opportunity in every aspect of its recruitment and hiring process without
regard to age, alienage, caregiver status, childbirth, citizenship status, color, creed, disability, domestic violence victim status,
ethnicity, familial status, gender and/or gender identity or expression, marital status, military status, national origin, parental status,
partnership status, predisposing genetic characteristics, pregnancy, race, religion, reproductive health decision making, sex, sexual
orientation, unemployment status, veteran status, or any other legally protected basis. All interested persons are encouraged to apply at
all levels.
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