Supervisor, Campus Financial Aid

Austin Community College

Job Posting Closing Times: Job
postings are removed from advertising at 12:00 A.M. on the closing date e.g., at midnight on the day before the closing
date.

Austin Community College employees are required to maintain a domicile in the State of Texas while working for the college and
throughout the duration of employment. – AR 4.0300.01

If you are a current Austin Community College employee, please click this link to apply through your Workday
account.

Austin Community College is a public two-year institution that serves a multicultural population of approximately 41,000
credit students each Fall and Spring semester. We embrace our identity as a community college, as reflected in our mission statement. We
promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher
education and workforce training, including appropriate applied baccalaureate degrees, in our service area.

As a community college
committed to our mission, we seek to recruit and retain a workforce that:

• Values intellectual curiosity and innovative
  teaching
• Is attracted by the college’s mission to promote equitable access to educational opportunities
• Cares about student
  success and collaborates on strategies to facilitate success for populations including; first generation college students, low-income
  students, and students from underserved communities.
• Focused on student academic achievement and postgraduate
  outcomes
• Welcomes difference and models respectful interaction with others
• Engages with the community both within and
  outside of ACC

Job Posting Title:
Supervisor, Campus Financial Aid

Job Description Summary:
To supervise
the daily operations of a campus Financial Aid Office and assist in providing complex technical support in the administration of the
Financial Aid programs.

Job Description:

Description of Duties and Tasks

Essential duties and
responsibilities include the following. Other duties may be assigned.

• Supervises, trains, coaches, directs, coordinates, and
  disciplines personnel while adhering to organizational human resource policies and procedures as well as related employment laws. Recommends
  hire and termination personnel actions for positions supervised.
• Oversees the daily operations of the campus Financial Aid Office
  and ensures compliance with federal and state regulations pertaining to financial aid programs.
• Manages financial aid application
  outreach initiatives and verifies accuracy of FAFSA information.
• Provides advice to students, potential students, and parents
  regarding financial aid programs, application procedures, award packaging, satisfactory academic progress, and debt management; conducts
  student loan counseling entrance sessions.
• Reviews and resolves student financial aid issues through collaboration with relevant
  departments and offices.
• Reviews and processes special conditions and professional judgment overrides for students with unusual or
  mitigating circumstances in accordance with federal, state, and institutional rules and regulations.
• Reviews and makes decisions
  regarding student appeals for satisfactory academic progress requirements and professional judgment decisions on students with mitigating or
  special circumstances.
• Coordinates all phases of the College Work Study Program on the campus to include student and supervisor
  orientations, job placement for on and off campus jobs, and processing Human Resources paper for work-study employees.
• Coordinates
  and conducts financial aid outreach programs at local and area high schools, outside agencies, and community groups.
• Reviews student
  financial aid applications to determine eligibility based on federal and state regulations.
• Serves as a liaison for the Financial
  Aid office with other departments within the College.
• Provide support to Regional Directors, Associate Directors, and the Executive
  Director as needed on special projects.
• Responsible for the application of caseload management principles and duties for a 1-3
  cohorts of 40-100 students per semester, including assessing, planning, implementing, monitoring and evaluating actions required to complete
  the financial aid application process.
• Manage shared department email account and assign staff to review and respond to
  inquiries.
• Represent the Financial Aid Office on various committees throughout the
  college.

Knowledge

Must possess required knowledge and be able to explain and demonstrate, with or without
reasonable accommodations, that the essential functions of the job can be performed.

• Federal and state regulations pertaining to
  financial aid programs.
• Appeals processes, special conditions, and overrides relating to financial aid.
• Financial aid
  outreach programs.
• Work-study programs.
• Supervisory principles, practices, and methods.
• Tax laws applicable to
  student financial aid.

Skills

Must possess required skills and be able to explain and demonstrate, with or
without reasonable accommodations, that the essential functions of the job can be performed.

• Determining individual benefit
  eligibility.
• Managing or administer grant funds.
• Making recommendations that impact the budget.
• Maintaining an
  established work schedule.
• Effectively using interpersonal and communications skills including tact, discretion and
  diplomacy.
• Effectively using organizational and planning skills with attention to detail and follow through.
• Counseling
  students, potential students, and parents regarding financial aid programs and procedures.
• Reviewing financial aid applications and
  determining eligibility.
• Interpreting and applying federal and state regulations to all aspects of financial aid
  programs.
• Supervising and coordinating the activities of subordinate personnel.
• Maintaining confidentiality of work related
  information and materials.
• Establishing and maintaining effective working relationships.

Technology
Skills

• Use a variety of spreadsheet, word processing, database, and presentation software.

Required Work
Experience

• Two years related work experience including one year supervisory experience.
• Completion of the ACC
  Supervisor Certificate Series Program will satisfy the supervisory experience required for this position.

Required
Education

• Bachelor’s degree.

Special Requirements

Licenses/Certifications; Other

• Must
  not be on default of any federal/state student loans.

Physical Requirements

• Work is performed in a standard
  office or similar environment.
• Subject to standing, walking, sitting, bending, reaching, pushing, and pulling.
• Occasional
  lifting of objects up to 10 pounds.

Safety

• Supervise safe operation of unit. Facilitate safety inspections.
  Take reasonable and prudent actions to eliminate identified hazards. Ensure employees receive appropriate safety training and foster a
  workplace safety culture.

Salary Range (PG 121)

$57,773 – $72,216

Reports to: Regional Director,
Financial Aid Campus/Outreach

Number of Openings:
1

Job Posting Close Date:
March 4,
2026

Clery Act

As required by the US Department of Education, employees are required to report violations under Title
IX and, under the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act), select individuals are required to
report crimes. If this position is identified as a Campus Security Authority (Clery Act), you will be notified, trained, and provided
resources for reporting.

Austin Community College produces an Annual Security Report as required by the Clery Act. This report
includes statistics from the previous three years concerning reported crime that occurred on campus; public property adjacent to and
accessible from campus; and in certain non-campus buildings/property owned or controlled by ACC. The report includes institutional policies
concerning campus security and other safety information.

For direct access to the current Annual Security Report, visit www.austincc.edu/asr . You may obtain a hard copy by contacting the Clery Compliance Officer ( CleryComplianceOfficer@austincc.
edu ). For an overview, see ACC’s Clery Act website.

Disclaimer

The above description is an overview of the job. It
is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it an all-inclusive list of the skills and
abilities required to do the job. Duties and responsibilities may change with business needs. ACC reserves the right to add, change, amend,
or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as
requested, directed, or assigned. In addition, reasonable accommodations may be made by ACC at its discretion to enable individuals with
disabilities to perform essential functions of the job.

To apply, please visit: https://austincc.wd1.myworkdayjobs.com/en-US/External/job/Riverside-Campus/Supervisor–Campus-Financial-A
id_R-8929

jeid-5de7e1c0ae39824e89dfb628931e6bc6