Job Summary
Systems Administrator, Level II or III
We are seeking a Tier II Cloud Engineer to support Microsoft 365 and Google Workspace services at the
University. This role will provide technical guidance in planning and implementing new solutions while ensuring the stability and
reliability of existing platforms. You will work closely with IT and business partners to design and deliver solutions that support
institutional needs, with emphasis on Microsoft 365 services such as Teams, OneDrive, SharePoint Online, Exchange Online, and Compliance
Center, along with integrations into both physical and digital university environments.
- Manage daily service requests and incident
ticket queues. - Monitor system alerts and troubleshoot issues across Unified Communications and collaboration platforms.
- Collaborate with other engineers on complex tasks and cross-functional projects.
- Contribute to the design, deployment, and
support of Unified Communications projects as assigned. - Ensure email and messaging services are fully functional and
optimized. - Develop and maintain technical documentation, runbooks, and support processes.
- Provide Tier II escalation
support, mentoring Tier I staff when appropriate. - Identify opportunities for process improvement and automation (e.g., PowerShell
scripting).
Learn more about the great benefits of working for University of Utah: benefits.utah.edu
The department
may choose to hire at any of the below job levels and associated pay rates based on their business need and
budget.
Responsibilities
Systems Administrator, IIInstall, configure, and maintain computer
systems and associated peripheral equipment. Maintain operating efficiency and stability, ensure the security and integrity of all systems
and data, and respond to outages and other issues. Perform application administration activities such as creating, modifying, and deleting
users, optimizing remote access, and security access for messaging systems, databases, and web applications. Coordinate with department
leadership to plan, design, and schedule the release of all software, hardware, and operating system updates. Develop and enhance processes
and technical documentation, create back-up procedures, test plans, and reports. Prioritize and respond to requests for service and may
provide escalation support to helpdesk staff. Requires moderate skill set and proficiency in discipline. Conducts work assignments of
increasing complexity, under moderate supervision with some latitude for independent judgment.
Requires a bachelor’s (or equivalency)
+ 4 years or a master’s (or equivalency) + 2 years of directly related work experience.This is a Developing-Level position in the General
Professional track.Job Code: P34442Grade: P16
Systems Administrator, III Install, configure, and maintain computer
systems and associated peripheral equipment. Maintain operating efficiency and stability, ensure the security and integrity of all systems
and data, and respond to outages and other issues. Perform application administration activities such as creating, modifying, and deleting
users, optimizing remote access, and security access for messaging systems, databases, and web applications. Coordinate with department
leadership to plan, design, and schedule the release of all software, hardware, and operating system updates. Develop and enhance processes
and technical documentation, create back-up procedures, test plans, and reports. Prioritize and respond to requests for service and may
provide escalation support to helpdesk staff. Considered highly skilled and proficient in discipline. Conducts complex, important work under
minimal supervision and with wide latitude for independent judgment.
Requires a bachelor’s (or equivalency) + 6 years or a master’s (or
equivalency) + 4 years of directly related work experience.This is a Career-Level position in the General Professional track.Job Code:
P34443Grade: P19
Minimum Qualifications
EQUIVALENCY STATEMENT: 1 year of higher education can be
substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience).
Department may hire employee at one of the following job levels:
Systems Administrator, II:
Requires a bachelor’s (or equivalency) + 4 years or a master’s (or equivalency) + 2 years of directly related work
experience.
Systems Administrator, III: Requires a bachelor’s (or equivalency) + 6 years or a master’s (or
equivalency) + 4 years of directly related work experience.
Preferences
- At least 2 years of professional IT experience
in Microsoft 365, Google Workspace, or related collaboration/cloud platforms. - Demonstrated ability to perform the essential
functions of the position. - Microsoft Exchange and/or Microsoft 365 certifications.
- Hands-on experience administering
Google Workspace. - Cloud application integration experience.
- Scripting skills (e.g., PowerShell, Python, or similar).
- Strong troubleshooting and problem-solving skills.
Special Instructions
Requisition Number:
PRN43207B
Full Time or Part Time? Full Time
Work Schedule Summary: M-F 08:00 to 05:00 PM – Hybrid work schedule once the
new hire is acclimated.
Department: 00428 – UIT – Network & Comm. Srvs
Location: Campus
Pay Rate Range:
$60,000 to $100,000
Close Date: 12/29/2025
Open Until Filled:
To apply, visit https://utah.peopleadmin.com/postings/189544
jeid-345e3ac8c3f6c841b99a6cb345329f09
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