San Marcos, TX
Texas State University
Systems Support Specialist I
Posting Number: 2026303
Location: San Marcos
Department: University Libraries
Recruitment Type: Open Recruiting
Job Type: Full-Time
Monthly Salary: $3,173.00 + commensurate with experience
Job Category: Non-Exempt
Required Qualifications:
- Associates degree in Information Technology, Computer Science, or related field; or equivalent combination of education and experience.
- Basic knowledge of Windows and/or Mac operating systems.
- Familiarity with Office 365, Teams, and other common software applications.
- Strong customer service orientation and excellent communication skills.
- Ability to work in a team environment and independently as needed.
- Willingness to learn new technologies and adapt to changing work environments.
Preferred Qualifications:
- Advanced certifications in technology (A+, Networking+, Security+, etc).
- Experience with MDT, Active Directory, ticketing systems or similar software.
- Advanced knowledge in one of the following areas: PC Hardware, Inventory Management, or Lab Management Software.
- Previous experience in a customer service or help desk role.
- Familiarity with accessibility technologies and ADA compliance in technology.
Job Description:
Texas State University Libraries is seeking a Systems Support Specialist I. The Systems Support Specialist I is an entry-level position responsible for providing front-line on-site technical support to library patrons, staff, and faculty at Texas State University Libraries. This role is crucial in maintaining and troubleshooting technology across various library locations, including the Alkek Library, TechSpots, and Round Rock Campus Library. The incumbent will work in a fast-paced, customer-focused environment, utilizing a ticketing system to manage and resolve technical issues efficiently.
The successful candidate will have a passion for technology and a commitment to helping others succeed. They will be open to new learning opportunities and will be eager to grow their skills and collaborate with colleagues.
Job Duties:
- Provide Tier 1 support for computer hardware, software, and peripherals in library spaces.
- Assist with software installation, updates, and basic network troubleshooting.
- Offer one-on-one assistance to library patrons, staff, and faculty on various technologies.
- Conduct basic training sessions on library technologies and software.
- Perform routine maintenance on library computers, printers, and other devices.
- Participate in the implementation and support of new library technologies.
- Attend training sessions and workshops to enhance technical skills.
- Other related duties as assigned.
Additional Information to Applicants:
This position is an on-site role and does not offer full-time remote work options.
TXST University Libraries will not sponsor or transfer visa sponsorship for this position.
Job Open Date: 02/05/2026
Job Close Date: 03/06/2026
Open Until Filled: No
Normal Work Days: Monday, Tuesday, Wednesday, Thursday, Friday
Normal Work Hours Start: 8:00AM
Normal Work Hours End: 5:00PM
Posting Notices:
Legal and Required Notices:
Texas State University is committed to a policy of non-discrimination and equal opportunity for all persons regardless of race, sex, color, religion, national origin or ancestry, age, marital status, disability, veteran status, or any other basis protected by federal or state law in employment, educational programs, and activities and admissions.
Employment with Texas State University is contingent upon the outcome of record checks and verifications including, but not limited to, criminal history, driving records, education records, employment verifications, reference checks, and employment eligibility verifications.
In accordance with federal law, all new employees must complete the Form I-9 and provide acceptable documentation verifying their identity and authorization to work in the United States. Texas State University participates in E-Verify, and employment is contingent upon the successful verification of work authorization. Employees are required to maintain valid work authorization to satisfy the conditions of Form I9 at all times during their employment and the university makes no implicit or explicit promises to financially support visa or permanent residency applications.
Quicklink: https://jobs.hr.txstate.edu/postings/55746
For a detailed description of this position and to apply, visit https://jobs.hr.txstate.edu/postings/55746 or call (512) 245-2557 or visit our office at 601 University Dr., J.C. Kellam Bldg., Suite 340.
About Texas State and San Marcos:
Texas State University is a emerging research institution located in the burgeoning Austin-San Antonio corridor and in the beautiful Texas Hill Country. It is the largest of eight campuses in the Texas State University System and one of the 75 largest universities in the country, with over 38,000 students and approximately 4,000 faculty and staff
Texas State is located in San Marcos, a growing community of over 50,000 people located about half way between Austin and San Antonio. Texas State enjoys a setting that is unique among Texas universities. The beauty of the crystal-clear San Marcos River and the stately cypress and pecan trees on the campus add to the charm of the university’s picturesque setting. Our location on the banks of the San Marcos River provides outdoor recreational activities throughout the year.
Why work @ Texas State?
Amazing health insurance: various coverage options starting your first day of employment for full-time employees with Texas State paying 100% of the employee premium and 50% for your dependents!
Generous paid time off: vacation, holidays, sick days and many more!
Excellent work life balance resources: mother and family-friendly resources in addition to a comprehensive FREE wellness program
Great professional development opportunities: choose from a variety of workshops, training, online learning and even access educational leave opportunities and reimbursement for academic courses
An inclusive Bobcat community: join our many social networks offered on and off-campus
Retirement peace of mind: TRS pension, retirement plans and voluntary saving options with generous employer contributions
By joining the Texas State Bobcat team, youll be a part of one of the most beautiful, diverse, and growing universities in the nation.
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