Technical Support Specialist

Job Type: time type
Full time

Job Number: JR102621

Location:
Jacksonville

Department

Financial Aid

Compensation

$19.16 Hourly

General Description / Primary
Purpose:

The position reports to the Director, Student Financial Aid, and supports the functional management of federal and
state financial aid systems as well Banner Financial Aid.

Job Function:

• Ensure that all financial aid
  processes and modules are working in the most effective and efficient manner possible and ensure data integrity.

• Participate
  on technology projects related to Financial Aid functions, including the planning, design and implementation of various technologies and
  web-based tools and services to support functions of Financial Aid.

  
  

• Act as liaison between Financial Aid and Information
  Technology Services.

• Testing of system upgrades are performed.

  
  

• Support Financial Aid with appropriate
  reports, operational improvements, maintenance and troubleshooting for Banner Financial Aid and other financial aid products. This will
  require meetings with leadership and functional users in appropriate areas of Enrollment Services to identify areas for operational
  improvements, maintenance and troubleshooting.

• Communicate Financial Aid technical needs and requests to ITS and other
  appropriate channels and represent Financial Aid and its interests at various meetings, as necessary.

  
  

• Serve as contact person
  between ITS and Financial Aid for technology projects; provide web and portal content to IT staff.

• Create and provide
  routine progress reports and information requests to involved parties.

  
  

• Create, implement and maintain the continued
  production of Financial Aid reports using Banner reports, Cognos and/or other products. This will include working with various user groups
  to define reporting needs and data requirements.

• Assisting the leadership of the Office of Student Financial Aid with the
  delivery of training related to Banner Financial Aid and financial aid software products.

  
  

• Provides supervisory support to
  the Director of Student Financial Aid in managing Financial Aid process work flow and awarding financial aid for state financial aid
  programs including but not limited to Florida Bright Futures Scholarship Program, Florida Student Assistance Grant, Rosewood Family
  Scholarship Program, Critical Teacher Shortage, Student Loan Forgiveness Program and First Generation Matching Grant Program.

• Responsible for auditing, evaluating and monitoring students’ financial aid records to determine eligibility for awarding
  financial aid programs.

  
  
• 
  

  Evaluates students’ financial aid files against supporting documents, i.e. parents and student
  taxable income from federal tax forms, un-taxable income, family household size, number in college and assets of the family.

• 
  

  Processes in-house corrections for the Federal Student Aid Report (includes monitoring problems with the correction process
  and communicating them to the supervisor.)

  
  

• Assists with professional judgement petitions.

• Assists with the
  loan programs for awarding and disbursing of funds.

  
  

• Assists with refunds and repayment calculation and process for all Title
  IV programs.

• Assists in training coworkers in various financial aid processes.

  
  

• Other duties as
  assigned

Required Qualifications

Bachelor’s degree or a high school diploma and 4+ years of relevant experience.
Or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219.

• Work-place experience with student financial
  aid administration.
• Work-place experience with data base structures and functions, query writing, report writing.
• Work-place
  experience with Microsoft applications (e.g. MS Office, SharePoint), Sungard/SCT Banner, Cognos, Stellent I/PM, Luminis portal, CMS website
  controls.
• Experience managing and/or coordinating technology-related projects, including business process analysis, process and data
  requirements, and project management.
• Experience working in a higher education environment, especially in Financial
  Aid.
• Strong project management, interpersonal, communication (both oral and written), problem solving, organization and
  documentation skills are essential.
• This position requires a strong background in technology and knowledge/experience in
  developing/enhancing software applications, as well as data base management skills.

Statement(s) of Understanding

This position requires a background check. In conjunction with the University’s policy, this position may also require a credit
check.

The holder of this position is designated as a “Responsible Employee” pursuant to their role under Title IX. Therefore, the
incumbent must promptly report allegations of sexual misconduct, sexual violence, and child sexual abuse by or against any student,
employee, contractor, or visitor to the University’s Title IX Administrator or any divisional Title IX Coordinator

Equal
Opportunity

The University of North Florida (UNF) is committed to providing an inclusive and welcoming environment for all who
interact in our community. In building this environment, we strive to attract students, faculty and staff from a variety of cultures,
backgrounds and life experiences. The University of North Florida does not commit or permit discrimination or harassment on the basis of
genetic information, race, color, religion, age, sex, disability, marital status, national origin, or veteran status in any educational,
employment, social, recreational program or activity that it offers. In addition, UNF will not commit or permit retaliation against an
individual who reports discrimination or harassment or an individual who cooperates in an investigation of an alleged violation of
university regulation.

Carnegie

UNF is a Carnegie Community Engaged Institution. This designation celebrates the
University’s collaboration with community partners from the local to the global level. It reflects UNF’s mission to contribute to the public
good and prepare educated, engaged citizens.