Location: Lakewood, CO
Job Number:
00997
Division: Administrative Services
Department: Information
Technology
Closing Date: 9/24/2025 11:59 PM Mountain
FLSA Status: Exempt
To
Apply
Resume
Detailed letter of interest (cover letter) addressing the job announcement.
Transcripts (unofficial) of
undergraduate and/or any relevant certification documents you would like considered.
Red Rocks Community College exemplifies
extraordinary. We are dedicated to our Vision and Mission, which promote student
achievement, staff empowerment, and community engagement. We live our values: Integrity, Collaboration, Learning, Inclusiveness, and
Communication.
RRCC seeks applicants who understand and have first-hand experience working with diverse populations, which may
include but are not limited to, historically marginalized populations such as people of color, LGBTQ+ community members, veterans, first
generation graduates, and people with disabilities.
Summary of Position
The mission of
Information Technology Services is to maintain reliable and secure technology infrastructure in order to provide support for diverse
learning platforms through knowledgeable support and industry standard technology in accordance with CCCS policy guidelines and RRCC mission
statement.
This position exists to bridge tier level I and tier level II technical support to all facets of desktop and cloud-based
information technology system’s needs. Primary duties and responsibilities include maintaining and monitoring service desk, work order
tickets, review and respond to tickets escalated from help desk tier I level support, serve as the Team Lead for the tier 1 service desk,
assisting with the installation and maintenance of RRCC computers (including mobile devices and printers), Audio/Visual equipment, and asset
management.
Responsibilities include, but are not limited to: providing user support for hardware, software, and network issues,
assisting with Office 365 and remote troubleshooting, and escalating tickets as necessary. The role also includes overseeing Tier I support,
managing staff schedules, and triaging tickets. Additional duties include assisting with the installation, maintenance, and troubleshooting
of computers, mobile devices, and printers, managing IT asset inventories, and collaborating with other departments on surplus equipment.
The position also requires mentoring student employees, participating in meetings and committees, and supporting the overall IT needs of the
institution.
Work is generally performed in a standard office environment. Monday through Friday, 8:00 am to 5:00 pm or 9:00 am to
6:00 pm. May require hours outside of regular office hours. May require work at both campuses. May require travel between
campuses.
Qualifications
Required Knowledge, Skills &
Abilities
- Ability to work from campus
- Demonstrate proficiency in IT skills and knowledge, along with a
strong aptitude for customer service, critical thinking, and problem-solving. - Exhibit the ability to work independently with minimal
supervision, while applying effective leadership skills to guide and support others
Required
Qualifications
- Associate’s degree or progress toward completion of an associate’s degree
- A minimum of two years of
experience in the Information Technology field.
Preferred Qualifications
- Bachelor’s degree in computer
science or equivalent from an accredited institution.
Physical & Cognitive Demands
The following are some of
the physical and cognitive demands commonly associated with this position.
- Occasionally moves, positions, and transport standard
office supplies and IT equipment weighing up to 25 lbs. - This is largely a sedentary role. This position operates in an office
environment and constantly uses a computer, and routinely uses standard office equipment including phones, copiers, etc. - The person
in this position constantly communicates with internal and external constituents and students. Must be able to exchange accurate information
in these situations. - Cognitive demands include comparing, copying, computing, compiling, analyzing, coordinating, synthesizing,
negotiating, communicating, instructing, and interpersonal skills.
Reasonable Accommodation Statement
Red Rocks
Community College provides reasonable accommodations to applicants and employees with disabilities on a case-by-case basis. If you need a
reasonable accommodation for any part of the application and hiring process and/or during the course of employment, please contact Jennifer
Matthews, Executive Director of Human Resources, at (303) 914-6298 or [email protected].
Starting Salary
Starting salary range for
this position is $59,659 to $65,625 annually, commensurate with education and experience. This is a full-time, FLSA-exempt position. This
position has been exempted from the State Classified System.
To Apply
All applicants must
submit:
- Resume
- Detailed letter of interest (cover letter) addressing the job announcement.
- Transcripts (unofficial)
of undergraduate and/or any relevant certification documents you would like considered.
Candidates will be evaluated based on their
qualifications as related to the duties and responsibilities of the position. Candidates may redact any personally identifiable information
on their materials including but are not limited to age, date of birth, and dates of attendance and date of graduation for educational
institutions. Incomplete applications will not be considered.
Visit our Careers website to submit your application.
If you have questions regarding this position, please contact us at [email protected].
Notice to all Applicants
- Final candidate will be subject to
successful completion of a background check, and, if applicable, a motor vehicle record review. - Former employees of the Colorado
Community College System, or one of its 13 colleges, who were disciplinarily terminated or resigned in lieu of termination, must disclose
this information in their application material. - Final candidates are required to submit unofficial transcripts for non-instructional
positions and official transcripts for instructional positions to Human Resources within thirty (30) days of hire. - Direct deposit of
payroll is a condition of employment. - Red Rocks Community College participates in E-Verify.
- Red Rocks Community College is a
tobacco and smoke-free campus. - All RRCC employees, except student employees, contribute to Colorado PERA at a fixed percentage of their earnings and do not contribute to Social
Security. - Finalist must be willing to make Colorado their primary workplace.
RRCC/CCCS is an Equal Opportunity
Employer
Red Rocks Community College and Colorado Community College System believes when all human qualities are regarded
with dignity and respect and when everyone has access to the individualized support they need, all will have the opportunity to thrive. In
all aspects of the employment process, decisions are made based on merit, competence, performance and business need without regard to sex,
gender, race, color, age, creed, national or ethnic origin, ancestry, physical or mental disability, familial status, veteran or military
status, pregnancy status, marital status, religion, genetic information, gender expression, gender identity, sexual orientation, or any
other protected status in accordance with applicable law. Our Accommodations and Non-Discrimination policies, plus other helpful
information, can be found publicly at https://www.rrcc.edu/disclaimers-and-legal-notices.
We also believe in going further. At RRCC we have a focus on equity and belonging. We strive to create a
community in which everyone feels respected and valued for their unique talents and contributions, and where people from all backgrounds are
able to achieve their goals. Red Rocks Community College acknowledges that inclusion and equity are multifaceted and complex concepts, and
that our efforts in these areas will require innovation, intention, and an institutional commitment to these principles, across our entire
college community.
Red Rocks Community College is an emerging Hispanic Serving Institution (HSI). As we move toward full HSI status,
we are focused on servingness and are committed to creating a learning environment where equity is expected and our Latinx students
thrive.
For information regarding Red Rocks Community College Security, including Clery Act/Crime Statistics for the campuses and
surrounding area, please see the https://www.rrcc.edu/sites/default/files/2025-03/Clery-Security-Doc-RRCC-
2020.pdf
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