Technical Support Specialist – Device Management

Job
Summary:

The Rollins College
Information Technology Department is seeking a service oriented Technical Support Specialist – Device Management to join their team! As
a technical Support Specialist with an emphasis on device management, you’ll play a key role in making sure classes, events, and shared
spaces run smoothly, helping the campus community feel confident with technology, and keeping our systems moving forward. This work not only
strengthens the support experience but also contributes to a modern, sustainable IT environment for everyone at
Rollins.

Providing our Community with Outstanding Experiences
Serve as the empathetic face of IT, delivering
comprehensive technical support that prioritizes user confidence and academic continuity.

• Provide dependable, skilled, hands-on IT
  support to troubleshoot and resolve problems in a range of contexts including hardware and software (Mac, Windows), mobile devices,
  printers, network and account access, and other technical areas as they arise.
• Leverage the ITSM solution (TeamDynamix) in daily
  work to coordinate individual and Help Desk support, route issues and requests to other teams in IT, and communicate regularly with
  clients.
• Respond promptly to service requests and maintain high customer satisfaction standards.
• Ensure classroom computer
  and lab spaces are clean, organized, and presentable for community members.
• Ensure loaner devices are regularly wiped, updated, and
  ready to be deployed.
• Take lead on the imaging, deployment, and management of Mac and Windows computers used by employees and in
  academic spaces across campus.
• Provide basic in-person audio/visual assistance and troubleshooting for classes and
  events.
• Monitor and triage incoming calls, walkups, tickets, and reporting systems to prioritize support.

Keeping
our Technology Future Ready
Bridge the gap between current support needs and future technology standards by actively learning
and testing solutions that keep our campus current.

• Stay current with emerging technologies and industry best practices, applying
  new knowledge to improve campus-wide technology support and to inform the development of IT standards and policies.
• Proactively
  monitor and update classroom and lab computers, and their associated software.
• Assist in the research, testing, and deployment of
  new hardware and software.
• Assist in the planning, testing, and implementation of campus-wide projects including new installations
  and system upgrades.

Building a Sustainable Team and Support Model
Foster a culture of shared knowledge and
growth by mentoring student employees, documenting solutions, and collaborating across teams to build a sustainable support model.

• Work with student technicians, IT peers, and community members to build skills and confidence in IT system use and
  troubleshooting.
• Work alongside team members to document and refine key Help Desk processes, in close collaboration with other team
  members with an emphasis on improving the service experience for both clients and IT staff.
• Work with other IT teams to ensure that
  the Help Desk has devices and peripherals on hand and ready to deploy.
• Leverage the ITSM and MDM solutions (TeamDynamix, JAMF,
  Intune) in coordination with other IT teams to manage assets, as well as identify and correct inconsistencies in asset
  records.
• Provide backup support to Event technicians, handling common support requests to ensure consistent service for our campus
  community.
• Use TeamDynamix to handle and route requests, collaborating with IT teams and providing regular updates to
  clients.
• Coordinate with departments to manage devices for incoming and outgoing faculty and staff.

Minimum

Qualifications & Education:

• Two years of experience providing technical support and customer service;
  or equivalent certifications/degrees
• Familiarity with using ticketing systems for managing support requests

Preferred Qualifications:

• Previous higher education technical support experience
• Familiarity with
  endpoint management solutions (SCCM, JAMF, Intune)
• ITSM/ITIL familiarity
• Bachelor’s degree from an accredited University
  or College

Knowledge, Skills, & Abilities:

• Demonstrated customer service excellence
• Motivated
  self-starter, able to work both independently and collaboratively as part of a team
• Strong technical troubleshooting skills with
  hardware and software issues on Mac, Windows, and mobile devices, as well as related devices such as printers, scanners, webcams, etc.
• Patient and calm demeanor in stressful or high-pressure situations
• Excellent written and oral communication skills
• Strong attention to detail and time management skills

Work Schedule:

• Full-time schedule Saturday to
  Wednesday, 8:30 AM to 5:00 PM, 37.5 hours per week
• Flexible schedules or overtime may be required to meet the demands of the
  academic calendars

Work Environment:

• This is a campus-based position working in Winter Park, FL
• Front-facing customer service position
• Primarily indoor environment which does require outdoor transit between buildings and
  occasional outdoor event support
• Physical activity includes walking across campus carrying or carting equipment, lifting up to 40
  pounds, bending, stooping, stretching, and standing

Instructions to Applicants:

To apply, please submit an
application and upload the following materials:

1. Cover Letter (optional)
2. Resume
3. Provide three reference names and
   email addresses on application

Benefits & Perks:

• 15 Days – Paid Time Off (vacation, sick and personal
  time)
• 10 Days – Paid Holidays
• 5 Days – Paid College Closure Days
• Eligible for Medical, Prescription, Dental &
  Vision Insurances (within 30 days of hire)
• 100% Employer-Funded Health Reimbursement Account ($125+/month)
• 100%
  Employer-Paid Short & Long Term Disability Insurance
• Domestic Partner Benefits
• 11.5% Employer Retirement
  Contributions
• Discounted On-Campus Dining Meal Plans
• Free On-Campus Parking
• Free Access to Campus Amenities
  (gyms, pools, library, sporting events, and more)
• Free Full Tuition for Employees and their Families
• Pet Insurance
• 100% Employer-Funded Employee Assistance Program
• Flexible Spending Accounts
• Award-Winning Wellbeing Programs
• Plus More!

Additional Perks:

• Rollins College is conveniently located on multiple Lynx Bus Routes (Winter Park/Rosemont-9 & Winter Park/Springs Village-23) and within
  walking distance from the Winter Park SunRail Station
• Local & National Discount
  Programs, including Winter Park Locations (i.e. shops, restaurants, gift cards, and more)
• Free E-Training Courses & Professional
  Development Opportunities
• IT Software & Laptop Discounts (Apple, Lenovo, and more)
• College Bookstore Discounts
• Annual Service Awards & Recognition Programs
• Discover what it’s like to live in Orlando: Live, Work, Play and Learn
• Plus More!

Rollins offers a competitive hourly rate, along with our generous full-time benefits package! Click here to
review our full-time benefits package.

Our Service
Excellence Philosophy:

At
Rollins, we strive to be responsive, respectful, collaborative, competent, and inclusive in all that we do. Whether serving prospective or
current students, alumni, local residents, or our fellow faculty and staff colleagues, these standards define the Rollins service
experience.

Click here to learn more about our commitment to Service Excellence at Rollins College!

Equal Employment
Opportunity:

Rollins College is an equal opportunity institution. Rollins does not discriminate on the basis of sex,
disability, race, age, religion, color, national or ethnic origin, ancestry, marital status, veteran status, sexual orientation, gender
identity, gender expression, genetic information, physical characteristics, or any other category protected by College policy or federal,
state, or local law for employment and in our educational programs and activities. To learn more about our commitments, visit click here. Any applicant who requires reasonable accommodations for any part of the application or hiring process may
contact us by phone or in writing to [email protected]” TARGET=”_blank”>https://apptrkr.com/get_redirect.php?id=6926804&targetURL=mailto:[email protected]” target=”_blank”>[email protected] | 407.646.2102.
Employment
Eligibility:

All new employees must be eligible and show employment eligibility verification by the first date of employment
at Rollins College, as legally required (e.g., Form I-9). Rollins College will require proof of authorization to work in the United States.
Further, based on the September 19, 2025, Presidential Proclamation and accompanying guidance from the USCIS and Department of State, the
College may not be able to offer H-1B sponsorship. Particularly the College is not able to pay the required fee accompanying new H-1B visa
petitions.

FLSA Status:

Non-Exempt

Service Months:

12

To apply,
visit https://jobs.rollins.edu/jobs/technical-support-specialist-device-management-orlando-florida-united-state
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saying. Explore all of the ways Rollins is top ranked-from our academic excellence and expert faculty to our unparalleled campus and
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