Technical Support Specialist – Field Operations

Job Type: time type
Full time

Job Number: job requisition
id
R0081716

Location: Little Rock
Current University of Arkansas System employees, including student
employees and graduate assistants, need to log in to Workday via MyApps.Microsoft.com, then access Find Jobs from the Workday search bar to view and apply for open positions. Students at
University of Arkansas System will also view open positions and apply within Workday by searching for “Find Jobs for Students”.

All
Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).

If you close the browser or
exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the
application through “My Draft Applications” located on your Candidate Home page.

Closing Date:

Type
of Position:
Professional Staff – Information Technology

Workstudy Position:

No

Job
Type:
Regular

Work Shift:

Sponsorship
Available:

No

Institution Name:
Division of Agriculture of the University of Arkansas
The
University of Arkansas System Division of Agriculture is a state wide campus, with faculty based on University campuses, at Research and
Extension Centers and in every Arkansas county. It consists of the Arkansas Agricultural Experiment Station (AES) and the Arkansas
Cooperative Extension Service (CES), and is home to more than 1400 employees. The Division was established in 1959 and is headed by the
Vice-President for Agriculture. The Division headquarters is located in Little Rock with the rest of the University of Arkansas System
Administration. As an employer, the University of Arkansas System Division of Agriculture offers a vibrant work environment and a workplace
culture that promotes a healthy work-life balance.

Below you will find the details for the position including any supplementary
documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply
link/button.

If you have a disability and need assistance with the hiring process and require reasonable accommodations, please
contact the Division’s Office of Program & Employment Compliance at [email protected].

For general application assistance or if you have questions about a job posting, please contact
Human Resources at 501-671-2219 or 479-502-9820.

Department:
ITS Field Operations

Department’s
Website:

uada.edu

Summary of Job Duties:
The position provides leadership and coordination of
computer and technology support services across the Division of Agriculture, including research stations, Extension offices, and
administrative units statewide. This position oversees and ensures the reliable operation of hardware, software, networks, and specialized
research equipment; manages end-user support operations; coordinates repairs and upgrades; and maintains comprehensive technical
documentation.

The position delivers high-quality customer service and training to faculty, staff, and stakeholders, while also
supervising and mentoring technical support staff. Additional responsibilities include serving as a primary contact for technical issues,
implementing technology solutions to meet research and Extension needs, ensuring compliance with institutional and state policies, and
researching emerging technologies to recommend improvements.

Qualifications:

Minimum
Qualifications

• Bachelor’s degree in computer science, information technology, information systems, or a related field, plus one
  year of relevant computer support experience.
• Other job-related education and/or experience may be substituted for all or part of
  these requirements
• Regular travel to experiment stations and remote locations across Arkansas is required.

Preferred
Qualifications

Experience supporting research and specialized equipment in academic or agricultural settings.

Experience
supporting faculty and staff in higher education or research environments.

Familiarity with cloud platforms, Active Directory/Azure
AD, and endpoint management tools.

Experience with network systems, security practices, and cloud/hybrid
infrastructure.

Proficiency in Microsoft Office and cross-platform troubleshooting (Windows, MacOS, Linux).

Strong customer
service and training skills, with the ability to communicate effectively with technical and non-technical audiences.

Knowledge,
Skills, and Abilities

Knowledge of computer hardware, software, networks, and peripheral systems, including installation,
configuration, and troubleshooting.

Knowledge of audiovisual and video conferencing technologies.

Knowledge of supervisory
practices, team leadership, and performance management.

Ability to diagnose, analyze, and resolve hardware, software, and system
issues.

Ability to plan, organize, prioritize, and manage multiple projects.

Ability to prepare technical documentation,
training materials, and end-user guides.

Strong oral and written communication skills to clearly explain technical concepts to
diverse audiences.

Ability to research and evaluate emerging technologies and solutions.

Initiative to learn, adapt, and
maintain current knowledge in assigned areas.

Physical and mental ability to perform duties, including statewide travel and
irregular/extended hours.

Additional Information:

For technical assistance with the application process, please contact
[email protected] or call
501-671-2219.

Salary Information:

Commensurate with education and experience.

Required Documents to
Apply:

Cover Letter/Letter of Application, Resume

Optional Documents:

Special Instructions to
Applicants:

Recruitment Contact Information:

Stewart Farquhar
Endpoint and Support
Administrator
2301 S. University Ave.
Little Rock, AR 72204
[email protected]
501-671-2224

All application materials must be uploaded to the
University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment
contact.

Pre-employment Screening Requirements:
Criminal Background Check, Motor Vehicle Reports
Check

The University of Arkansas System Division of Agriculture may conduct pre-employment background checks on certain positions for
applicants being considered for employment. The background checks may include a criminal background check and a sex offender registry check.
Required checks are identified in the position listing. A criminal background check or arrest pending adjudication information alone shall
not disqualify an applicant in the absences of a relationship to the requirements of the position. Background check information will be used
in a consistent, non-discriminatory manner consistent with the state and federal law.

The University of Arkansas is an equal
opportunity institution. The University does not discriminate in its education programs or activities (including in admission and
employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion,
protected veteran status, military service, genetic information, sex, sexual orientation, or pregnancy. Questions or concerns about the
application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the
U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the
first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information
Act.

Constant Physical Activity:
Manipulate items with fingers, including
keyboarding

Frequent Physical Activity:
Driving, Sitting, Talking, Walking

Occasional
Physical Activity:
Climbing, Lifting

Benefits Eligible:
Yes