Wentworth Institute of Technology is seeking a Technical Support Specialist I.
The Technical
Support Specialist I at Wentworth Institute of Technology is an on-site position that plays a critical role in software, hardware, and
application support for the campus community.
Providing expert diagnosis and resolution of technical issues, this individual will be
responsible for detailed documentation of problems and solutions, while also contributing to remote support for campus needs when required.
A key part of the role includes contributing to the creation and maintenance of a knowledge base containing solutions to common technical
challenges.
Flexibility for occasional evening and/or weekend work may be required to meet the university’s diverse technological
needs. With a strong commitment to exceptional service and support, this position contributes significantly to the efficient and effective
use of technology within the university environment.
Minimum Requirements:
- Bachelor’s degree
- 1 – 3 Years work experience
Preferred Qualifications:
- The ideal candidate will have experience
with some supervision as well as working in a fast paced environment.
- They should have knowledge of OS X and Windows as
well as certifications (A+, CCNA, ITIL, Apple, Lenovo preferred).
- Proven ability to build strong working relationships
with various individuals and groups in an operational and project setting.
- Experience collaborating with departments and
promoting technologies and services.
Knowledge/Skills/Abilities:
- Comprehensive understanding of
computer software, hardware, and various applications.
- Familiarity with troubleshooting methods and issue diagnosis for
IT-related products.
- Knowledge of creating and maintaining a knowledge base containing solutions to common technical
challenges.
- Awareness of remote support tools and techniques to assist campus needs.
- Understanding of
universities as a business, including the unique needs, structures, and goals that influence technology use within an academic
environment.
- Proficient in providing technical support and customer service, both in-person and remotely.
- Skilled in documenting detailed problems and solutions effectively.
- Capability to analyze complex technical issues
and provide appropriate solutions.
- Ability to work in collaboration with various teams and also independently when
required.
- Ability to communicate complex technical information to non-technical users clearly and concisely.
- Strong organizational abilities, with an emphasis on prioritizing and multitasking.
- Capacity to contribute to
ongoing projects and initiatives, showing flexibility for occasional evening and/or weekend work.
- Demonstrated ability to
maintain professionalism and deliver exceptional service to the university’s diverse community.
Position Details:
At this time, the university is unable to sponsor applicants for H-1B visas.
The job grade for this position is a
Non-Exempt Grade 4.
The expected hourly wage range for this position is between $27.18 and $30.26 which reflects what we reasonably
expect to pay for this role.
Compensation and Benefits
Wentworth Institute of Technology is committed to fair,
transparent, and legally compliant compensation practices. We believe that clarity about pay structures and ranges supports equity, fosters
trust, and ensures a positive workplace for all employees.
Please visit here to see the comprehensive benefits package offered to
support the best experience for our employees. https://wit.edu/careers/work-wentworth
Inclusive Excellence at Wentworth
Inclusive Excellence is one
of the four pillars of the Strategic Plan. Actively and intentionally cultivating a diverse and culturally competent institution
where each member has the opportunity and support to reach their full potential and make contributions to our campus community and beyond is
Inclusive Excellence at Wentworth.
To find out more about the Wentworth’s commitment to Inclusive Excellence, please visit the
website https://wit.edu/about/inclusive-excellence.
All applicants have the right to accessibility support and
accommodations. To request accessibility support or accommodations, contact the Executive Director of Equity and Compliance, Catlin Wells,
at [email protected].
E-Verify for Employment
Eligibility Verification (Form I-9)
Wentworth participates in E-Verify. E-Verify is an internet-based system that compares
information from your Form I-9 to records available to the U.S. Department of Homeland Security (DHS) and Social Security Administration
(SSA) to confirm that you are authorized to work in the United States.
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