Austin Community College
Job Posting Closing Times:
Job postings are removed from advertising at 12:00 A.M. on the closing date e.g., at midnight on the day before the closing
date.
Austin Community College employees are required to maintain a domicile in the State of Texas while working for the college and
throughout the duration of employment. – AR 4.0300.01
Austin Community College is a public two-year institution that serves a multicultural population of approximately 41,000
credit students each Fall and Spring semester. We embrace our identity as a community college, as reflected in our mission statement. We
promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher
education and workforce training, including appropriate applied baccalaureate degrees, in our service area.
As a community college
committed to our mission, we seek to recruit and retain a workforce that:
- Values intellectual curiosity and innovative
teaching - Is attracted by the college’s mission to promote equitable access to educational opportunities
- Cares about student
success and collaborates on strategies to facilitate success for populations including; first generation college students, low-income
students, and students from underserved communities. - Focused on student academic achievement and postgraduate
outcomes - Welcomes difference and models respectful interaction with others
- Engages with the community both within and
outside of ACC
Job Posting Title:
Technician, Senior IT (Computer Support)
Job Description
Summary:
Maintains, installs, supports, and manages Austin Community College (ACC) computer, telecom, and network infrastructure
systems and equipment; provides professional-level network support functions and customer assistance services.
Job
Description:
Description of Duties and Tasks
Essential duties and responsibilities include the following.
Other duties may be assigned.
1) Provides technical support for all faculty/staff, and general academic computers; training and
assistance to faculty and staff in ACC departments; analyzes problems and implements solutions according to department guidelines and
procedures; ensures system stability, accessibility and proper configuration of assigned technical systems and components.
2) Performs
computer troubleshooting to diagnose system problems; assists with issues in the Virtual Desktop Infrastructure (VDI); analyzes hardware and
software functionality; identifies, locates, resolves and repairs problems within scope of authority; documents results of troubleshooting
in ticketing system.
3) Sets up and troubleshoots network hardware; resolves configuration issues and other security and access problems
on computing devices, making adjustments to ensure connectivity.
4) Responsible for deploying, maintaining, and updating computing
devices, network hardware, equipment, and peripherals; installs software upgrades, enhancements and revised functions; activates and
deactivates network ports.
5) Assists with decommissioning equipment and its proper disposal as needed.
6) Responds to the technical
needs and inquiries of users by monitoring the ticket queue and online technician chat; explains IT issues, deploys solutions, and follows
up with users to ensure the stability and functionality of the users’ systems.
7) Monitors physical security of assigned department
assets; controls access to IT areas (network closets).
8) Reports technical problems which need to be addressed by improved policies or
procedures.
9) Trains users on new software applications usage and configuration issues.
10) Maintains and follows up with
administrative record keeping and asset inventory. May assist with providing technical documentation for IT department website.
11)
Creates and maintains a positive working relationship between IT and ACC departments, vendors, and consultants.
* Administration,
troubleshooting, and maintenance principles of multiple operating systems (Windows 7/10, Mac OS 10.12+, and mobile operating systems such as
iOS, Android, and ChromeOS), and web- and windows-based software applications.
Knowledge
Must possess required
knowledge and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be
performed.
* Network hardware, software and peripheral equipment troubleshooting techniques; network support at the end-point
level.
* Virus/malware remediation.
* Customer service techniques and practices.
* Familiarity with remote desktop tools such as
LogMeIn, Team Viewer, and MacOS screen sharing.
* Familiarity with ADA compliant hardware and software, to include installation and
support.
* Knowledge of basic Virtual Private Network operations.
* Familiarity with Active Directory (AD) and Virtual Desktop
Infrastructure (VDI) environments.
* Familiarity with command line and/or PowerShell.
Skills
* Maintaining an
established work schedule.
* Effectively using interpersonal and communications skills.
* Effectively using organizational and
planning skills.
* Operating and maintaining computer and peripheral equipment safely and competently.
* Solving technical problems
involving integrated operating systems and hardware platforms.
* Responding professionally, effectively, and efficiently to customer
service requests.
* Prioritizing multiple tasks, projects, and demands.
Technology Skills
* Use a variety of
spreadsheet, word processing, database, and presentation software.
* Navigate network domains.
* Ability to perform basic printer,
network, and browser/Internet troubleshooting.
Required Work Experience
- Two years related work
experience.
Preferred Work Experience
- Six years related work experience.
Required Education
- High school diploma or educational equivalent.
Preferred Education
- Associate
degree.
Special Requirements
Licenses/Certifications; Other
- Valid Texas Driver’s License and reliable
transportation needed for local Austin area travel.
Other Preferred Qualifications
- ITIL Certification and one
other basic industry recognised certifications, such as CJIS, MCSE, MCSA, MCP, CCNA, A+, Network+, Security+.
Physical
Requirements
* Work is performed in a variety of settings.
* Subject to standing, walking, sitting, bending, reaching,
pushing, and pulling, and at times subject to stooping, crawling, and climbing.
* May need to lift heavy objects of up to 50 pounds.
*
Specific vision abilities may include close vision, distance vision, color vision, and ability to focus.
Salary
Range
$52,600 – $65,749
Number of Openings:
1
Job Posting Close Date:
October 4,
2025
Clery Act
As required by the US Department of Education, employees are required to report violations under Title
IX and, under the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act), select individuals are required to
report crimes. If this position is identified as a Campus Security Authority (Clery Act), you will be notified, trained, and provided
resources for reporting.
Disclaimer
The above description is an overview of the job. It is not intended to be an
all-inclusive list of duties and responsibilities of the job, nor is it an all-inclusive list of the skills and abilities required to do the
job. Duties and responsibilities may change with business needs. ACC reserves the right to add, change, amend, or delete portions of this
job description at any time, with or without notice. Employees may be required to perform other duties as requested, directed, or assigned.
In addition, reasonable accommodations may be made by ACC at its discretion to enable individuals with disabilities to perform essential
functions of the job.
To apply, please visit: https://austincc.wd1.myworkdayjobs.com/en-US/External/job/Austin-Community-College/Technician–Senior-IT-
-Computer-Support-_R-8244
jeid-1ff1ec5e47ad584b81a6976d109e6e24
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