Technology Manager

Law Technology Services
Location: New Orleans, LA

Summary
The Technology Manager is a professional
information technology services position responsible for overall IT operations at the school and relations with the Central University IT
Department. The position supervises the IT department staff and student workers. Responsibilities include desktop and classroom computers
and printing device support, including installation, maintenance, and tracking hardware and software components of the organization’s
computers and printing devices. This position maintains the department’s physical space and manages employees to assist in end user support
duties. The position supports the school’s network and special needs areas of the library and clinic area, including specific software
support. The position also oversees the school’s portal, has input into the website, and needs an understanding of web technology and
hosting. This position interfaces with central IT services where needed regarding university-wide applications and services, including
support, reports, and security policies.
Required Knowledge, Skills, and Abilities:

• Strong working knowledge
  of computer hardware, software, and their applications in a higher education environment.
• Ability to operate and maintain
  the Service Desk, which includes answering calls and emails, instructing department employees in best practices, and compiling reference
  guides for the department.
• Excellent interpersonal and communication skills, both verbal and written.
• Ability to communicate technical information in a clear and concise manner to diverse audiences.
• Strong focus on customer
  service by consistently striving to meet and exceed the needs and the expectations of internal and external stakeholders.
• Ability to delegate and effectively communicate instructions to department employees to answer the needs of the faculty, staff, and students
  at the Law School.
• Ability to effectively prioritize tasks, needs, and objectives.
• Ability to exhibit
  and model professionalism, leadership, and patience in the workplace, both in the IT department and within the Law School.
• Comprehensive knowledge of Microsoft Office 365, Mac and PC operating systems, and local area network operations
• Excellent
  analytical skills and time management skills to effectively compartmentalize all support tasks and essential functions.
• Strong working knowledge of computer hardware, software, and their applications in a higher education environment.
• Ability to
  operate and maintain the Service Desk, which includes answering calls and emails, instructing department employees in best practices, and
  compiling reference guides for the department.
• Excellent interpersonal and communication skills, both verbal and written.
• Ability to communicate technical information in a clear and concise manner to diverse audiences.
• Strong focus on customer
  service by consistently striving to meet and exceed the needs and the expectations of internal and external stakeholders.
• Ability
  to delegate and effectively communicate instructions to department employees to answer the needs of the faculty, staff, and students at the
  Law School.
• Ability to effectively prioritize tasks, needs, and objectives.
• Ability to exhibit and model
  professionalism, leadership, and patience in the workplace, both in the IT department and within the Law School.
• Comprehensive
  knowledge of Microsoft Office 365, Mac and PC operating systems, and local area network operations
• Excellent analytical skills
  and time management skills to effectively compartmentalize all support tasks and essential functions.

Required Education
and/or Experience:

• Bachelor’s Degree and three years of IT management experience

OR

• High School Diploma and nine years of IT management experience

OR

• High School Diploma and nine years of IT
  management experience

Preferred Qualifications:
N/A
Compensation Information
This position is
classified as “exempt, salaried” and is assigned to pay grade 26PREM. Tulane offers a variety of options to enhance your health and
well-being so that
you may enjoy more out of life now and in the future. Learn more about Life at Tulane
as well as our Benefits and Pay. See our
Candidate Resources to learn more about our hiring process and
what to expect.

How to Apply:

This position will close on the date it is filled

Please
Note: Depending on your role and the department in which you work, you may be expected to adhere to COVID-19 requirements, such as
vaccinations and booster shots.

Click “Apply Now” to apply for this job.

Tulane University is an equal opportunity
educator and employer committed to providing an education and employment environment free of unlawful discrimination, harassment, and
retaliation. Legally protected demographic classifications (such as a person’s race, color, religion, age, sex, national origin, shared
ancestry, disability, genetics, veteran status, or any other characteristic protected by federal, state, or local laws) are not relied upon
as an eligibility, selection or participation criteria for Tulane’s employment or educational programs or activities.

Tulane
University is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening
process. If you need assistance in completing an application or during any phase of the interview process, please contact the Office of
Human Resources by phone at 504-865-4748 or by email at [email protected].