Technology Services Desk Manager

POSITION SUMMARY

Are you ready to supervise an engaged team of Technology Service Desk Specialists? Grinnell
College is looking for you as our Technology Services Desk Manager. This is a pivotal role that reports to the Director of Service
Management. This candidate will not only supervisor Tier 1 and 2 deskside support team members but will also serve alongside so that
operation needs are met. This ensures that tasks are completed on time and issues are appropriately escalated as needed. Additionally, the
Manager will provide highly technical guidance to managers, department heads, administration offices, staff and students.

Key
Responsibilities

Manage the day-to-day activities of the Technology Service Desk Specialist team

Recruit, hire, manage and
mentor full-time staff and student employees

Work with the lifecycle upgrades of campus computers, ordering and deployment

Maintenance of ITS requests including receiving, documenting, prioritizing, actively resolving or escalating

Provide support
to college constituents for campus computers, audio-visual hardware, operating systems, applications via remote access tools, phone, e-mail
and in-person visits

Qualifications

Minimum Qualifications

Bachelor’s degree in Information Technology, Computer
Science or a related field

3 years or more of work experience

Able to work independently with limited guidance and work as a
member of a team.

Adaptable to changing situations.

Must be able to interact professionally and positively with all
constituencies at the college.

Champions Diversity, Equity, and Inclusion

Preferred Qualifications

Master’s degree in
related field

TO APPLY

Please submit your resume and a cover letter through our applicant portal at:
https://jobs.grinnell.edu

Employment Category

Regular

Employment
Status

Full-time

Work Location Type

Available for Hybrid

FLSA Category

Exempt

Career Level

M1S