Technology Specialist (Part-Time)

Location: McKinney Campus

Primary Location:

2200 W. University Drive, McKinney, Texas, 75071

We are searching for candidates that meet the required qualifications and experience and are able to perform the essential duties and
responsibilities.

Job Summary:

Provide technical support, services and training to faculty, staff, students and outside
organizations for software, hardware, peripherals and audio-visual equipment.

Required Qualifications:

Essential
Duties and Responsibilities

• Provide technical support and services to the college community ensuring all classes, equipment
  and community events (both on and off Collin College campuses) run efficiently.
• Assist students, faculty, staff and vendors with
  all computer, Internet, wireless access, and media issues. Troubleshoot hardware, software and audio-visual problems.
• Facilitate
  conference center/campus events by setting up, running, and tearing down audio-visual equipment.
• Setup, install, image and maintain
  all associated equipment in assigned areas of responsibility.
• Monitor emerging technologies, develop specifications and make
  recommendations for necessary acquisitions of new equipment.
• Integrate new technologies into existing structure of classrooms,
  offices and conference centers.
• Maintain accurate records on software, hardware, equipment utilization and problems.
• Maintain familiarity with and ensure compliance with district policies and Technology Services standard operating procedures to ensure
  copyright laws are not violated.
• Support all faculty, staff, and college owned student computers, including installation, imaging,
  and troubleshooting.
• Properly document all tickets in ticketing system. Support requests through ticketing system.
• Remediate security threats reported by the Security Department.
• Document and maintain accurate inventory and active directory
  containers.
• Create and update knowledge base articles.
• Assist with networking and telecommunications upon request.
• Follow standards, rules, regulations and orders for electrical and mechanical equipment at all times.

Supplemental
Functions

• Perform all duties and maintain all standards in accordance with college policies, procedures and Core
  Values.
• Perform other duties as assigned.

Knowledge, Skills and Abilities

• Knowledge of multiple
  types of audio-visual equipment to include: control systems, audio systems, audio/video conferencing, video streaming and recording,
  distance learning systems, projectors, media formats, etc.
• Knowledge of institutional standard computer software and hardware
• Knowledge of large event multimedia support
• Knowledge of department and college policies and procedures
• Computer and
  applicable software skills
• Audiovisual skills
• Troubleshooting skills
• Documentation skills
• Interpersonal
  skills
• Customer Service skills
• Ability to communicate effectively, both orally and in writing
• Ability to maintain
  professional manner when interacting with faculty, students, staff and outside organizations.
• Ability to identify and resolve
  technical issues in a timely manner
• Ability to repair and maintain computers, media equipment, and associated management control
  software
• Ability to write and utilize technical literature
• Ability to travel to and between campuses throughout the
  district to provide technical support and attend meetings
• Ability to adhere to and enforce the policies, protocols and guidelines
  set by the department

Physical Demands, Working Conditions and Physical Effort
Medium Work – Exerting up to 50 pounds
of force occasionally, up to 20 pounds of force frequently, and/or up to 20 pounds of force constantly having to move objects. Positions in
this class typically include talking, hearing, seeing, grasping, standing, walking and repetitive motions, stooping, kneeling, crouching,
and reaching, climbing and balancing, plus pushing, pulling and lifting. Relatively free from unpleasant environmental conditions or
hazards. Office environment. Little physical effort required.

Requirements
Associate degree from an accredited institution
and three (3) years of related work experience required.

Equivalency Language
Five (5) years of directly related work
experience may be substituted for the associate degree.

**This position is Security Sensitive, therefore, candidates will be
subject to a criminal background check.**

The above description is an overview of the job. It is not intended to be an
all-inclusive list of duties and responsibilities of the job as duties and responsibilities may change with business needs. Collin College
reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Reasonable
accommodations may be made by Collin College in its discretion to enable individuals with disabilities to perform the essential
functions.

Required & Preferred Qualifications (if applicable):

The intent of this job description is to provide
a representative summary of the types of duties and responsibilities that will be required of the positions given this title and shall not
be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform
job-related tasks other than those specifically presented in this description. Fair Labor Standards Act (exempt/non-exempt) is designated by
position. The employer actively supports Americans with Disabilities Act and will consider reasonable accommodations.

***This
is a Security Sensitive position. Therefore candidates will be subject to a criminal background check.***

Compensation
Type:

Hourly

Employment Type:

Part time

Compensation:

$26.50

Hourly

For
any employment questions, please contact HR at (972) 985-3783 or send an email to: [email protected].

Collin College is an Equal Opportunity Employer and does not discriminate on the basis of any characteristic protected by applicable
law.