*Technology Support Analyst

Organization: Information
Technology

Job Location:
Oklahoma-Norman

Schedule:

Work Schedule: Norman Hours are Monday-Friday
8:00-5:00

Work Type: Onsite

Salary Range: Targeted salary $47,500 annually based on
experience

Benefits Provided: Yes

Required Attachments: Resume

Job Description

*

Title- Technology Support Analyst (level
I)
Team- IT Mission Support
Work Type- Onsite

Are you a driven IT
professional continuously looking for innovative ways to fine-tune processes and systems?

The Technology Support Analyst
serves as a member of OU IT’s system-level Mission Support team, supporting the
academic, administrative, athletic, clinical, and
research missions of the University. This position provides device support and endpoint management for faculty and staff.

Job Duties:

• Responds to technical support tickets.
• Discusses directly with the customer to determine
  the nature of the technical issue.
• Identifies the nature of the hardware, software, or networking issue.
• Provides the
  customer with resolution choices.
• Installs new hardware systems, software upgrades or networking cables
• Addresses any
  software or hardware issues.
• Provides minor technical or operational training.
• Completes IT support logs.
• Performs
  various duties as needed to successfully fulfill the function of the position.
• Manage account access and permissions to departmental
  security groups, mailboxes and distribution lists, network file shares, and other resources.
• Collaborate with other members of the
  Mission Support team to share knowledge and expertise, explore opportunities to improve processes and procedures, and maintain awareness of
  technology initiatives across the University.

Do these things interest you?

• Troubleshooting
• Active Directory
• Windows
• MacOS
• Networking
• VLAN, iOS,
  Android
• Customer Service
• Communication

Job
Requirements

*

Required Education: Bachelor’s degree
Equivalency/Substitution: Will
accept 48 months of related experience in lieu of the Bachelor’s Degree

Skills:

• Ability to diagnose and
  solve technical problems related to computer hardware, software, operating systems, and
  peripherals.
• Proven record of delivering
  exceptional customer service and building relationships with customers.
• Knowledge of or experience with remote desktop support
  applications.
• Working knowledge of operating systems, office software, enterprise software, and server systems.
• Excellent
  problem-solving skills.
• Customer service and interpersonal skills.
• Ability to communicate verbally and in
  writing.

Certifications:

• None

Advertised Physical
Requirements:

• Sit for prolonged periods.
• Use of a computer.
• Communicate effectively and listen.
• Office Work Environment.

Department Preferences:

• Experience working in a technology
  organization and basic knowledge of enterprise technologies like network,
  storage, identity management, cloud services, desktop
  solutions, etc.
• Knowledge of or experience in higher education environment
• Experience with Active Directory
• Experience with endpoint management systems (e.g. SCCM, JAMF)
• Experience with collaboration platforms (e.g. Slack, Teams)
• Technical certifications (e.g. Security+, Network+, A+)
• ITIL certification or experience in an ITIL environment

Supervision: None

Special Instructions: If you are selected as a final candidate for this position, you
will be subject to The University of Oklahoma Norman Campus Tuberculosis Testing policy. To view the policy, visit https://hr.ou.edu/Policies-Handbooks/TB-Testing.

Why You Belong at the
University of Oklahoma: The University of Oklahoma values our community’s unique talents, perspectives, and experiences. At OU, we
aspire to harness our innovation, creativity, and collaboration for the advancement of people everywhere. You Belong Here!

Equal
Employment Opportunity Statement: The University, in compliance with all applicable federal and state laws and regulations, does not
discriminate on the basis of race, color, national origin, sex, sexual orientation, marital status, genetic information, gender
identity/expression (consistent with applicable law), age (40 or older), religion, disability, political beliefs, or status as a veteran in
any of its policies, practices, or procedures. This includes but is not limited to admissions, employment, housing, financial aid, and
educational services.

Hiring contingent upon a Background Check?: Yes

Special Indications:
Hiring contingent upon police records check

Job Posting: Sep 12, 2025