*Technology Support Analyst

Organization: IT
Administration

Job Location: Oklahoma-Oklahoma City-Health Sciences
Center

Schedule:

Work Schedule: Monday – Friday, 8AM – 5PM

Work
Type: Onsite

Salary Range: Targeted salary range of $38,700-$50,300 annually, depending on
experience

Benefits Provided: Yes

Required Attachments: Resume

Job Description

*

Are you a driven IT professional continuously looking
for innovative ways to fine-tune processes and systems?

The Technology Support Analyst serves as a member
of OU IT’s system-level Mission Support team, supporting the academic, administrative, athletic, clinical, and research missions of the
University. Our team of Technology Support Analysts deliver end user support, with primary responsibility for managing and maintaining
computers (laptop and/or desktop), mobile devices (phones, tablets, etc.), peripherals (local or workgroup printers, monitor, keyboard,
mouse, etc.), and various departmentally used applications and technology solutions. They also play an important role in managing
relationships with customers, assisting with technical projects and initiatives, facilitating execution of asset management and
cybersecurity initiatives.

Duties:

• Responsible for providing front-line IT support to all
  customers.
• Answers support tickets and assists with whatever technical issues the client may be facing.
• Responds to
  technical support tickets.
• Discusses directly with the customer to determine the nature of the technical issue.
• Connects to
  the customer’s computer system via remote access.
• Travels to the customers office or server location for hardware and network
  malfunctions.
• Identifies the nature of the hardware, software, or networking issue.
• Provides the customer with resolution
  choices.
• Install new hardware systems, software upgrades or networking cables.
• Addresses any software or hardware
  issues.
• Provides minor technical or operational training.
• Completes IT support logs.
• Performs various duties as
  needed to successfully fulfill the function of the position.

Job
Requirements

*

Required education: Bachelor’s Degree

Equivalency/Substitution: Will accept 48 months related experience in lieu of the Bachelor’s Degree.

Skills:

• Familiarity with networking systems and protocols.
• Working knowledge of remote desktop
  support systems including TeamViewer.
• Working knowledge of computer hardware systems, routers, and peripherals.
• Working
  knowledge of operating systems, office software, enterprise software, and server systems.
• Excellent problem-solving
  skills.
• Customer service and interpersonal skills.
• Ability to communicate verbally and in writing.
• Ability to travel
  when required.

Working Conditions:

• Physical:
  • Sit for prolonged periods of
    time.
  • Use of a computer.
  • Manual dexterity.
  • Communicate effectively and
    listens.
  
  
• Environmental:
  • 
    

    O

    ffice Work
    Environment.

    
    
  
  

Why You Belong at the University of Oklahoma: The University of Oklahoma
values our community’s unique talents, perspectives, and experiences. At OU, we aspire to harness our innovation, creativity, and
collaboration for the advancement of people everywhere. You Belong Here!

Equal Employment Opportunity Statement: The
University, in compliance with all applicable federal and state laws and regulations, does not discriminate on the basis of race, color,
national origin, sex, sexual orientation, marital status, genetic information, gender identity/expression (consistent with applicable law),
age (40 or older), religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This
includes but is not limited to admissions, employment, housing, financial aid, and educational
services.

Hiring contingent upon a Background Check?: Yes

Special Indications: None

Job Posting: Sep 16, 2025