Technology Support Analyst

January 26, 2026

Contract
Full Time
Banner Elk, NC
Posted 1 month ago

Department: MNC

Job Description

Position Title: Technology Support Analyst
Department: Information Technology
Reports To: Director Of Information Technology

Job Summary/Objective

This position is a mid-level position in the Information Technology department. This position oversees numerous critical aspects of the department, including the phone system, inventory, and other key areas. It’s also a tier two position utilized for advanced troubleshooting.

Benefits

Lees-McRae College offers a comprehensive benefits package that includes Highmark Blue Cross/Blue Shield medical plans with wellness incentives, Aetna dental coverage with orthodontia for children, and a voluntary vision plan for all employees. Life and long-term disability insurance are employer-paid, with optional voluntary life coverage available. Employees can take advantage of flexible spending accounts, a retirement plan with up to 5% employer match after one year, and generous paid time off including vacation, sick, personal, holiday, and college-closed days. Tuition waiver benefits are available for employees and dependents, along with access to a national tuition exchange program. Additional perks include free monthly dining, discounted meal plans, and required direct deposit for payroll.

Essential Functions

Maintain and support various campus switch sites by configuring VLANs, optimizing port assignments, and monitoring overall network performance.
Construct and manage user accounts within the Microsoft platform (Active Directory / Azure AD), including permissions, licenses, and group memberships.
Serve as a secondary point of contact for vendor relations and coordination.
Oversee phone system deployment by configuring phone sets, assigning extensions, managing various phone settings, and ensuring firmware/software of phone hardware is up to date.
Utilize exceptional problem-solving skills to address and resolve campus-wide technical issues.
Assume full responsibilities of the Technology Support Specialist when needed, including hands-on technical support, scheduling, and coordination of tasks.
Update and create documentation within the internal knowledge base and ensure proper inventory management as devices are deployed.

Competencies

Possess excellent verbal and communication skills
Excellent multi-tasking capabilities
Able to troubleshoot various hardware and software issues, including Wi-Fi, computers, and printers.
Works well in a team environment
Strong critical thinking and problem-solving skills

Supervisory Responsibility

Position doesn’t have any supervisory roles

Work Environment

The work environment is typically an office setting. Often, equipment must be relocated around campus to different offices, buildings, or campuses.

Position Type/Expected Hours of Work

This is a full-time, exempt position. Workdays are Monday through Friday, 8:00 a.m. to 5:00 p.m.; occasional weekend or night work may be required.

Travel

No travel is expected

This job description is not intended to be a contract of employment. Employment with the Company is at-will, which means that either the employee or the Company may terminate the employment relationship at any time, with or without cause or notice, subject to applicable law. The Company reserves the right to revise, modify, or change job duties and responsibilities as business needs dictate.

Required Qualifications

Bachelor’s degree in computer science, Computer Information Systems, or equivalent
Driver’s license
3 Years of relevant experience.
Windows Server experience

Preferred Qualifications