Technology Support Specialist

Department: MNC

Job Description

Position Title: Technology Support Specialist
Department: Information Technology
Reports To: Director of Information Technology

Job Summary/Objective

This position is an entry-level position in the Information Technology Department. It serves as the first point of contact for technical issues on campus. The position is primarily responsible for addressing technical issues across campus.

Benefits

Lees-McRae College offers a comprehensive benefits package that includes Highmark Blue Cross/Blue Shield medical plans with wellness incentives, Aetna dental coverage with orthodontia for children, and a voluntary vision plan for all employees. Life and long-term disability insurance are employer-paid, with optional voluntary life coverage available. Employees can take advantage of flexible spending accounts, a retirement plan with up to 5% employer match after one year, and generous paid time off including vacation, sick, personal, holiday, and college-closed days. Tuition waiver benefits are available for employees and dependents, along with access to a national tuition exchange program. Additional perks include free monthly dining, discounted meal plans, and required direct deposit for payroll.

Essential Functions

• Utilize internal ticketing system to prioritize tasks in a timely manner and act as the first point of contact for hands-on assistance including hardware, software and other IT related issues.
• Perform new device setup and configuration by deploying windows OS images, applications, drivers, and system settings to meet organizational requirements.
• Extend technical support through various channels such as phone, in person, or remote connection, while upholding effective communication to resolve technical issues and ensuring employee concerns are addressed.
• Ensure proper installation of office and classroom IT equipment. (Windows laptops and desktop computers, projectors, printers, TV, battery backups, power-cables, and phones)
• Responsible for troubleshooting Windows OS issues in relation to group policy (printer management), Domain Trust Relationship, and windows updates.
• Other duties as assigned

Competencies

• Effective written and verbal communication
• Exceptional time management skills
• Effective problem-solving skills
• Works well in a team-oriented environment
• Strong critical thinking skills

Supervisory Responsibility

Position doesn’t have any supervisory roles

Work Environment

The work environment is typically an office setting. Often, equipment must be relocated around campus to different offices, buildings, or campuses.

Position Type/Expected Hours of Work

This is a full-time, exempt position. Workdays are Monday through Friday, 8:00 a.m. – 5:00 p.m.; occasional weekend or night work may be required.

Travel

No travel is expected

This job description is not intended to be a contract of employment. Employment with the Company is at-will, which means that either the employee or the Company may terminate the employment relationship at any time, with or without cause or notice, subject to applicable law. The Company reserves the right to revise, modify, or change job duties and responsibilities as business needs dictate.

Required Qualifications

• High school Diploma
• Driver’s license

Preferred Qualifications

• Bachelor’s Degree in Computer Science, Computer Information Systems or equivalent
• A+ Certification

Physical Demands

• The position may require extensive walking
• Must be able to lift 50 pounds
• Ability to sit and use a computer for long periods.

Posting Number: S098P

Number of Vacancies: 1

Quick Link for Internal Postings: https://leesmcrae.peopleadmin.com/postings/381