Bennington College
Job Type: | Full
time
Location: Bennington, Vermont, United States
Bennington College invites applications for a Technology Support
Specialist to join a dynamic and highly innovative IT team whose mission is to help fulfill the promise of a Bennington Education in all its
forms by partnering to create world-class technology solutions for and with the Bennington College Community, working in support of a
vibrant campus community.
Reporting to the Associate Vice President for IT and Chief Information Officer, the Technology Support
Specialist is responsible for the daily operation and efficiency of Bennington College’s Help Desk and technology resources, including, but
not limited to, computer hardware, software, classroom media, network, and phone systems. The Specialist oversees and manages the Help Desk
student staff within IT@Bennington and works
within the student employment framework to ensure that student employees are well supported in their work. The Technology Support Specialist
will coordinate with other members of the team to provide outstanding service to students, faculty, and staff, and facilitate the
identification and adoption of a technology service model that will enhance Bennington College’s technology resource effectiveness and
further the progressive education mission of the Institution.
Key responsibilities
- Execute all aspects of
the technology support and service provisioning model delivering impeccable services to keep the Bennington Community at the forefront of
delivering on its vision of progressive education. - In partnership with other team members, manage the workflow of the technology
services team to provide the most efficient technology support to Bennington College faculty, staff, and students. - Hire,
supervise, train, and coach student technicians toward consistent operational and customer service effectiveness while supporting positive
morale. Provide technical coaching and a strong example of customer service excellence to the technology services team. - Manage
support queue and assign requests to technology service team staff. Ensure consistency in timely resolution of support requests per service
level agreement (SLA) standards. Prioritize and schedule assignments as needed. Follow up with customers to ensure satisfaction with service
received. - Assist with technology support request resolution.
- In partnership with the Support and Operations Manager,
identify and execute on opportunities for cost-savings and efficiencies to optimize budgets effectively. - Implement streamlining and
automation for frequent, repetitive or simple issues. - Serve as a critical part of the IT@Bennington Security Team, providing SME
services in support of security efforts for the College. - Effectively manage relationships with external stakeholders, including but
not limited to 3rd party vendors, partner institutions and organizations, and internal stakeholders, including but not limited to students,
the faculty, the staff, senior administrators and alumni. - Ensure consistent maintenance of and adherence to technology policies,
standards and procedures. - Develop and maintain efficient department processes, and create and maintain documentation of these
processes. - Administer procurement and deployment of supplies and technology equipment.
Bennington serves a diverse
student population inclusive of members of ethnically/racially minoritized, international, LGBTQIA+, and disability communities as well as
diverse gender identities, socioeconomic backgrounds, religions, and political beliefs. Our staff and faculty also reflect diverse and
intersecting backgrounds and identities. All employees are expected to be respectful and responsive to these differences in the service of
building community that promotes student and employee success and community cohesiveness. Each individual (faculty, staff and students) will
be accountable for upholding these values. The College’s approach to pluralism and inclusivity-both as fields of inquiry and practice-is to
prioritize flexible thought, and to invite the examination of access, value, power, and privilege through its institutional policies and
areas of study. We encourage applicants from diverse realms of interest, backgrounds, experience, and accomplishment to
apply.
Qualifications
- Bachelor’s degree in computer science or equivalent work experience preferred.
- Fluency with Windows, MacOS, iOS, Android OS, and other platforms.
- Ability to learn new technology quickly.
- Demonstrated ability to troubleshoot Windows and Mac operating systems and application issues and manage related Help Desk
processes. - Strong knowledge of computer networking (both hardware and software systems).
- One year of successful
supervisory experience preferred. - Affirmative leader with excellent team building skills and the ability to train and coach
subordinates. - Strong problem-solving, project management, and documentation skills and the ability to make sound judgment
decisions. - Enthusiastic self-starter with a proven record of working creatively and independently.
- Excellent verbal and
written communication skills. Demonstrated ability to accept sensitive/confidential information and treat such with discretion. Able to
interact and communicate with individuals at all levels. Commitment to delivering outstanding customer service to a wide network of
constituents with varying comfort levels regarding technology. - Must have a high attention to detail and have demonstrated ability
to establish priorities and meet deadlines. Must be able to work in a fast-paced environment under pressure, with ability to juggle multiple
competing tasks and demands. - This position requires successful completion and acceptable results of a background check.
The expected salary range for this position is starting at $50,000 annually, depending on experience.
The
College
Bennington College offers a comprehensive benefits program that includes medical, dental, vision, life, and
long-term disability insurance, retirement, and tuition benefits, including Tuition Exchange scholarships. The College also offers an
on-site fitness center as well as generous time off benefits.
Bennington College is a laboratory for innovation in higher education.
At Bennington, learning and making-on campus and in the field-are inseparable, and its graduates are noted for their outsized impact on the
world’s stage. This campus celebrates the ongoing making of work-shared on walls, in shows and performances, in lectures and readings, and
in conversations-and believes that equity, diversity, and inclusivity are vital to a collaborative community. The position reflects the
ethos of this creative community.
Nestled at the foot of the Green Mountains in Vermont, the campus consists of approximately 370
acres. The College was named one of ten with the best architecture by Architectural Digest. From campus, it is a short drive to the cultural
offerings of the northern Berkshires in Massachusetts, Albany, New York, and many of Vermont’s top recreational centers. New York City,
Boston, and Burlington, Vermont are all within three and a half hours by car.
To apply, please visit https://bennington.hire.trakstar.com/jobs/fk0p96t/
jeid-052871912726344c8ea5ebba515e6b13
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