Technology Support Specialist

Salary: $15.00 Hourly

Job Type: Part-Time Temporary

Division: Curriculum

Department: Library Services

Opening Date: 09/16/2025

Closing Date: 9/30/2025 5:00 PM Eastern

SUMMARY

The Technology Support Specialist works with students to assist with printing needs and other technical support that may include access to Office 365, Self-Service, the College’s LMS, and proctored testing. The Technology Support Specialist is able to triage student needs and escalate to other departments when necessary. The position reports to the Director of Library Services.

ESSENTIAL DUTIES AND RESPONSIBILITIES

This list is meant to be representative, not exhaustive. Incumbents may not perform all the duties listed while in other cases related duties may also be assigned. Reasonable accommodations may be made to enable individuals with disabilities the ability to perform the essential functions.

• Utilize remote access to the Library’s resources and PaperCut printing
• Communicate with students via phone, email, or in-person to determine the origin and nature of technical issues
• Guide users through the steps to resolve in-the-moment issues
• Escalate more complex situations to the Department of Information Technology
• Use Administrative level permissions to access student accounts in Colleague and Office 365 to reset passwords when necessary
• Provide end-user support for Office 365, Self-Service, and the College’s LMS
• Document core technical issues for follow up and reporting
• Assist with meeting and instructional room technology
• Assist with Makerspace technology
• Assist with testing station setup
• Provide proctoring support as needed

QUALIFICATIONS: Education, Experience, Skills, and Abilities

The requirements listed below are representative of the knowledge, skills and abilities required to satisfactorily perform the essential duties and responsibilities.

Knowledge, Skills, and Abilities:

• Ability to gather data, compile information, and prepare reports.
• Function in a fast-paced environment.
• Proficient in MS Word, Excel, and PowerPoint.
• Ability to communicate effectively in speech and writing.
• Ability to take ownership and utilize constructive feedback.
• Must be punctual, professional and conduct oneself in an ethical manner.
• Ability to plan and prioritize tasks.
• Ability to work respectfully within a team environment.

Education and Experience. Any combination of education and experience that demonstrates possession of the requisite knowledge, skill and abilities.
Requirements:

Required: A certificate from an institutional accrediting agency in Information Technology or a related field.

Experience:

Preferred: Experience providing technology and technical support in a college setting.

NOTICE OF NON-DISCRIMINATION