The Hub for Student Services Counselor

The Hub for Student Services Counselor

Position Location: Position qualifies for hybrid/in-office work
Posting Number: 202501301AP
Position Type: Admin Professional/ Research Professional
Proposed Annual Salary: $46,000- $50,000
To ensure full consideration, applications must be received by 11:59pm (MT) on 10/20/2025

Description of Work Unit:

Reporting to the Assistant Director for Operations, The Hub Counselor’s primary role is to communicate with students, parents, caregivers, and educational personnel in and outside of the University regarding financial aid, student billing, student employment, tuition classification/residency, student records, course registration, and on-campus housing and dining services. Success in this role requires the ability to work in a fast-paced environment, a willingness to be flexible and strong critical thinking skills.

In working with constituents, Counselors must demonstrate strong customer service skills including efficiency, accuracy, organization, and tact. This position also works with the supervisor on office outreach and communication efforts, including participating in outreach events on and off-campus.

This full-time position is based on the CSU Fort Collins campus and offers a hybrid work model, with a mix of remote and in-office work.

In accordance with federal regulatory requirements, all finalists must be in good standing on any outstanding Federal Title IV student loans and cannot have a repayment due for a Title IV grant.

If hired for this position, your fingerprints will be submitted to the Colorado Bureau of Investigation and the Federal Bureau of Investigation.
_of_Work_Unit
Position Summary:

Reporting to the Assistant Director for Operations, The Hub Counselors primary role is to communicate with students, parents, caregivers, and educational personnel in and outside of the University regarding financial aid, student billing, student employment, tuition classification/residency, student records, course registration, and on-campus housing and dining services. Success in this role requires the ability to work in a fast-paced environment, a willingness to be flexible and strong critical thinking skills.

In working with constituents, Counselors must demonstrate strong customer service skills including efficiency, accuracy, organization, and tact. This position also works with the supervisor on office outreach and communication efforts, including participating in outreach events on and off-campus.

This full-time position is based on the CSU Fort Collins campus and offers a hybrid work model, with a mix of remote and in-office work.

In accordance with federal regulatory requirements, all finalists must be in good standing on any outstanding Federal Title IV student loans and cannot have a repayment due for a Title IV grant.

If hired for this position, your fingerprints will be submitted to the Colorado Bureau of Investigation and the Federal Bureau of Investigation.

Required Job Qualifications:

• A bachelors degree and at least one year of professional work experience providing counseling and/or assistance in customer service environment. Similar experience as a student employee may be considered.
• Strong written communications skills, as demonstrated by submitted application materials and the ability to interpret and explain information. Must be highly motivated, focused, and results oriented.
• Experience providing excellent customer service by relaying information accurately and in a courteous, concise and approachable manner. Ability to use judgment, discretion, and decision-making skills in dealing with sensitive and confidential issues.
• In accordance with federal regulatory requirements, all finalists must be in good standing on any outstanding Federal Title IV student loans and cannot have a repayment due for a Title IV grant.

Preferred Job Qualifications:

• Work experience in one or more of the functional areas of an integrated student services office, i.e. Office of Financial Aid, Student Billing, Housing and Dining Services or the Office of the Registrar.
• Proficiency in multiple languages such as Spanish and American Sign Language.
• Knowledge of Colorado State University including institutional and unit policies and procedures.
• Experience and knowledge working with systems such as Ellucian Banner, WaitWell, Mitel, Helpspot or Ivy.ai.
• An understanding of the Land-Grant Mission of Colorado State University

Special Instructions to Applicants:

To apply, please upload a cover letter that addresses the required and preferred job qualifications, a resume, and the contact information for three professional references. References will not be contacted without prior notification to candidates.

CSU is committed to full inclusion of qualified individuals. If you are needing assistance or accommodations with the search process, please reach out to the listed search contact.

Please note, applicants may redact information from their application materials that identifies their age, date of birth, or dates of attendance at or graduation from an educational institution.

To apply, visit https://jobs.colostate.edu/postings/166366

jeid-4bb978f8dd02014d80d0870bca4f517f