Triage Specialist

Weekly Work
Hours
40

Compensation Range
Staff Range N05 Salary

Salary Minimum
$54,537.00
Annually

FLSA
United States of America (Exempt)

Position Type
Staff

Job Summary

This
is a blended position responsible for duties within Student Success for credit and non-credit students. In this role, triage specialists
assist students with trouble shooting barriers for Student Success areas such as, but not limited to, admissions, college coaching,
financial aid, and success coaching. The focus is to provide guidance for students while they are navigating their Dallas College academic
journey. The position promotes a warm hand off and provision of wrap around services while addressing student inquiries.

Required
Knowledge, Skills, and Abilities

• Knowledgeable of the purpose of community colleges and the vision of Dallas
  College.
• Have a working knowledge of admissions, records, advising, recruitment, and financial aid to be able to advise students on
  their next steps.
• Must adhere to strict confidentiality guidelines.
• Experience in working with student success
  programs.
• Be able to accurately advise students about the steps and requirements from being a prospective student to a registered
  student.
• Advanced knowledge of computer technology and software applications to conduct various enrollment processes including
  Microsoft Office, Outlook, Student Information Systems (SIS), Microsoft Teams, etc. May be asked to serve students
  virtually.
• Ability to work as part of a team and be flexible to contribute to the success of the College community.
• Must
  demonstrate an ability to establish and maintain cooperative working relationships with a variety of individuals (middle & high school
  students, parents, adult learners, and community members).
• Able to assist students with admissions and other enrollment
  requirements.
• Demonstrated oral and written communications skills.
• Strong knowledge and experience providing effective
  customer service.
• Excellent interpersonal skills and the ability to communicate effectively, verbally and in writing, complex ideas,
  and information to a variety of stakeholders/constituents within the Dallas College community network related to career and academic
  requirements.
• Ability to respond meaningfully to the needs of individuals with respect and sensitivity.
• Ability to
  prioritize assignments and adhere to timelines/deadlines.
• Ability to adjust to change and work in a professional
  environment.

• Demonstrated understanding of the educational, cultural, and social needs of a diverse student
  population.
• Knowledge of the key interactions between the functions of Student Success (Admissions & Registrar) and Academic Affairs
  (Curriculum & Instruction).
• Ability to interpret, articulate, and implement various regulations, policies, and procedures pertaining
  to Admissions to ensure compliance with Dallas College state and federal requirements.
• Proactive self-starter.

Physical
Requirements

Normal physical job functions are performed within a standard office environment. Reasonable accommodation may be
made for individuals with physical challenges to perform the essential duties and responsibilities.

Minimum
Requirements

• Associate degree or higher.
• Two (2) years of experience in customer service; higher education setting with
  demonstrated experience in admissions and/or records preferred.
• Official transcript will be required.
• Ability to work
  extended hours beyond the regular 8:00 a.m. – 5:00 p.m. workday.
• Bilingual or multilingual skills preferred

***Will be
subject to a criminal background check. Some positions may be subject to a fingerprint check. ***

Key
Responsibilities

• Provide effective triage support for prospective and current students at Dallas College, ensuring their
  questions are answered efficiently and that they are directed to the appropriate support areas.
• Provide instructions on accessing
  support services, including any online portals or contact numbers.
• Guide students through the process of signing into the
  appropriate student queues.
• Provide instructions for using any online appointment systems or chat services available.
• Review
  and analyze required supporting documents to process actions and appropriately update the College’s Student Information
  System.
• Provide general information to students regarding numerous topics including admissions and enrollment, residency, Texas
  Success Initiative, English as a Second Language programs, international students, general student services (including advising and
  financial aid).
• Provide front-counter and/or virtual support.
• Ensures that appropriate and timely follow-up is made with
  applicants as they move through the enrollment process.
• Provide support of retention efforts in collaboration with the entire
  College community.
• Maintain effective communication between students and college personnel within the college and external community
  stakeholders.
• Utilize technology to access date, maintain records, generate reports, and communicate with others.
• Completes
  required Dallas College Professional Development training hours per academic year.
• Performs other duties as
  assigned.

The intent of this job description is to provide a representative summary of the major duties and responsibilities
performed by incumbents of this job and shall not be construed as a declaration of the total of the specific duties and responsibilities of
any particular position. Incumbents may be directed to perform job-related tasks other than those specifically presented in this
description. Position requires regular and predictable attendance.

About Us

Since 1965, Dallas College, formerly
Dallas County Community College District, has served more than three (3) million students. Comprising seven campuses located around the
Dallas/Fort Worth area, we are one of the largest community college systems in the state of Texas. We strive to be a leader in the community
college space, placing students at the center of everything we do.

Dallas College is committed to cultivating an environment of
opportunity and belonging for all students and employees. We recognize that the Dallas College workforce, and the diverse talent that stems
from it, is directly linked to our success. We are part of an equal opportunity system that provides education and employment opportunities
without discrimination on the basis of any protected attribute, including race, color, religion, national origin, sex, disability, age,
sexual orientation, gender identity or gender expression, veteran status, pregnancy or any other basis protected under applicable law. In
accordance with applicable law, Dallas College will make reasonable accommodations for applicants and employees’ religious practices and
beliefs, as well as any mental health or physical disability need

#LI-MB1

Applications
Deadline
February 27, 2026