We are seeking a dynamic individual who thrives in a fast-paced environment, where critical thinking and creativity are valued skills in
day-to-day processing.
The Tuition Management Coordinator in the Student Financial Services unit plays a critical role in
supporting partner students as they navigate their financial options and enrollment processes. This position serves as a liaison with the
University, students, and employment partners, ensuring seamless communication and support. The ideal candidate will be highly organized,
student-focused, and proficient in various software systems to provide fast and accurate service, while working collaboratively across units
to promote student success.
We believe work should fit your life, not the other way around. Our hybrid schedule includes two days
on site in our Albany office, with the flexibility to work remotely the remaining days. Spend less time commuting and more time focusing on
meaningful work or personal priorities. Core hours are 8:30 AM-5:00 PM, including a 1-hour lunch, for a 37.5-hour week.
Duties
and Responsibilities:
- Act as the liaison for students and employment partners to determine and track student eligibility,
program, billing, and other related questions. - Track and maintain accurate records of tuition management students from initial
inquiry through their coverage by third-party payments, including researching and calculating information from prior coursework. - Work directly with external partners to understand and communicate each student’s specific requirements. Deliver prompt and clear
responses, proactively following up on inquiries from various functional areas to ensure timely resolution. - Analyze and present
financial and enrollment data, including tuition, book and supply costs, pathway requirements, coursework, and credit registration. - Work with the financial aid team to evaluate how financial aid calculations factor into third-party charges and compliance.
- Directly communicate changes and updates to relevant functional areas and third-party payers to ensure all parties are informed and
aligned. - Submit invoices to various agencies on behalf of the university and ensure accurate record-keeping.
- Coordinate with the student accounting team for third-party charges.
- Reconcile invoices and payments from third-party payers,
ensuring accurate documentation and resolution of discrepancies. Collaborate with the fiscal office on payments, ensuring accurate
processing and alignment with university policies. - Collect overdue funds from third-party payers, ensuring timely resolution and
accurate documentation of all transactions. Conduct personalized outreach to enhance the effectiveness of collection efforts. - Maintain and generate reports on tuition management participation, billing information, and collections as needed.
- Assist in
the day-to-day operations.
Qualifications: To perform this job successfully, an individual must be able to perform each essential
duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Bachelor’s degree in a
relevant field or equivalent experience. - Experience working with diverse populations and an understanding of student financial
aid processes are preferred. - Strong organizational skills and attention to detail with the ability to manage multiple
priorities. - Excellent communication skills, both written and verbal, with a focus on student service.
- Ability to work
independently and collaboratively within a team environment. - Commitment to maintaining confidentiality and upholding ethical
standards
The hiring salary range for this position is $48,000.00 – $50,000.00. The hiring salary range above represents the
University’s good faith estimate at the time of posting.
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