Mass General Brigham relies on a wide range of professionals, including doctors, nurses,
business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care,
research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking
medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job
Summary
The MGH Institute of Health Professions is on the lookout for a dynamic User Support Specialist. In this role, you’ll be
at the heart of the Institute’s technology operations, managing and supporting a range of tech resources like computers, printers, and
classroom AV equipment. Reporting to the Director of Technology and Web Services, you’ll offer hands-on technical support to students,
faculty, and staff. Your day-to-day tasks will include installing and repairing equipment, setting up and operating tech resources,
troubleshooting issues, and maintaining software. Are you ready to be the go-to tech expert at MGH? If so, this could be the perfect fit for
you!
Qualifications
This individual will work Tuesday through Saturday during the academic semesters. Tuesday
through Friday the work hours will be 12:00PM through 8:00PM and Saturday will be 8:30AM through 4:30PM. These hours are subject to change
to support each semester’s course schedule.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Under the direction of
the Director of Technology and Web Services, assists with the installation, maintenance, repair of hardware, software, audio visual
equipment and related peripherals. (35%) - Serve as a resource in support of the Institute’s Help Desk requests (35%)
- Ensures
the maintenance of all computers, printers, learning resources, software, classroom audio visual technology and lab technology and
simulation resources (15%) - Installs upgrades to hardware and software. (5%)
- Makes recommendations regarding upgrades and
replacement of technology-related equipment. (5%) - Attends classes and seminars to enhance knowledge of equipment and operating
systems. (5%) - Other duties as assigned by the Director of Technology and Web Services
EDUCATION
- Associate’s Degree or higher
- 1-3 years of experience
- Bachelor’s degree preferred or related
field
SKILLS/ ABILITIES/ COMPETENCIES REQUIRED
- Candidates must have a solid understanding of computer
hardware and software and the ability to troubleshoot computer and software problems - Familiarity with Microsoft operating system and
Apple operating system is required - In addition, basic knowledge of MS Office suite is required
- Candidates must have at least
1 year of experience that includes customer service and help desk support - The successful candidate will have experience and skill in
the support of Audio Visual equipment and associated software, which includes equipment setup and troubleshooting and resolution of
problems. - At least one year of experience in Audio Visual production and sound is a plus
Additional Job Details (if
applicable)
Remote Type
Onsite
Work Location
100 First
Avenue
Scheduled Weekly Hours
40
Employee Type
Regular
Work
Shift
Rotating (United States of America)
Pay Range
$21.78 –
$31.08/Hourly
Grade
4
At Mass General Brigham, we believe in recognizing and rewarding the unique value each
team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account
your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided
offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total
compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials,
premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.
We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits
package.
EEO Statement:
The General Hospital Corporation is an Equal Opportunity Employer. All qualified
applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender
identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure
that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process,
to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for
individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the
Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at
(857)-282-7642.
Mass General Brigham Competency Framework
At Mass General Brigham, our
competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful
performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are
defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies
are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a
strong talent pipeline.
Source ⇲
