Welcome Center Coordinator

Welcome Center CoordinatorEastern Kentucky University

Title: Welcome Center
Coordinator

Position Type: Fulltime Staff

Search Type: External – minimum 7
days

Department: 30R003 – StudentSuccess,Outreach&Opportunity

Division: 5R0000 – Student
Success,Opportunity&Engage

Position Location: Richmond Campus

Driver Classification:
Driver

FLSA: Exempt

Schedule Type: Full Time (37.5 hrs per week or
more)

Hours Per Week:

Additional Schedule Details:

Posted Salary
Grade: Exempt – 45

Retirement: KTRS

Contact Person: Heather
Brent

Job Summary/Basic Functions

The Welcome Center Coordinator serves as the primary hospitality and
front-desk receptionist for the Whitlock Building and Welcome Center. This position ensures that both prospective and current students,
along with families, alumni, and campus visitors, are welcomed and supported with professionalism and care. The Coordinator organizes visit
logistics, manages daily operations, supervises student workers, and provides administrative support to create a seamless, high-quality
experience that reflects EKU’s mission and values.

Minimum Qualifications

Education:
Bachelor’s degree required.

Experience: Two years of related experience in hospitality, customer service, office
administration, or event coordination. Experience in university admissions is welcomed. Supervisory experience
preferred.

Licensure & Certifications:

Preferred Qualifications:

Job
Duties:

• 30%% – Serve as the primary receptionist and hospitality lead for the Welcome Center, welcoming prospective and
  current students, families, alumni, and visitors. Provide check-in services, wayfinding assistance, and general university information in a
  professional and supportive manner. – (Essential)
• 25%% – Organize, schedule, and coordinate campus visits, including logistics for
  prospective student visits, faculty/staff meetings, student panels, group visits, and tours. Ensure smooth transitions between scheduled
  activities and high-quality visitor experiences. – (Essential)
• 20%% – Recruit, train, schedule, and supervise a team of student
  workers. Provide coaching, assign responsibilities, and monitor performance to ensure efficient operations and excellent service delivery. –
  (Essential)
• 15%% – Provide administrative and operational support for the Welcome Center, including inventory management of print
  and promotional materials, space and room scheduling, records management, and communication with campus partners. – (Essential)
• 10%% – Track and monitor visit registrations, attendance, and visitor feedback. Generate reports and use data to anticipate upcoming
  needs, support continuous improvement, and contribute to divisional enrollment and retention strategies. – (Essential)

Sponsorship: This position is not eligible for visa sponsorship.

Funding Source:
Institutional

Open Until Filled: Yes

Special Instructions:

EEO
Statement

Eastern Kentucky University is an Equal Opportunity employer and educational institution and does not discriminate
on the basis of age (40 and over), race, color, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, ethnicity,
disability, national origin, veteran status, or genetic information in the admission to, or participation in, any educational program or
activity (e.g., athletics, academics and housing) which it conducts or any employment policy or practice.

Background Check
Statement

Offers of employment are contingent upon a satisfactory background check.

To apply, please visit: https://careers.eku.edu/jobs/9b6dbdf6-1e2c-45fa-a2af-5a8c24fa5af1

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