Wellness Staff Assistant
9835BR
Student Affairs
Student Health Center
Job Summary
Reporting to the Student Health Center (SHC) Administrative Supervisor, the Wellness Staff Assistant welcomes and facilitates all student and visitor interactions. This position provides support services including scheduling of student appointments using an electronic health record; verifying compliance with New York State and RIT Immunization requirements; assisting with maintenance of electronic medical record files; assisting students who may present with a difficult immediate need; and maintaining strict confidentiality in all encounters. The position rotates between the Student Health Center and Counseling and Psychological Services.
Job Responsibilities:
Welcome and assist students and visitors:
- Create a friendly environment for students and visitors
- Serve as primary general information resource for Wellness Centers.
- Respond to questions about services at the Student Health Center and Counseling and Psychological Services Explain eligibility requirements, intake procedures, session limits, cancellation policies, and confidentiality laws.
- Facilitate the referral process for faculty, staff, administrators and parents who are assisting students in seeking services.
- Must be able to work one evening per week during the academic year. Hours for evening are 10:30 am – 7 pm.
Appointment scheduling:
- accurate scheduling of appointments for medical and mental health providers
- revising provider schedules as necessary
- rescheduling students as necessary
- Assist students with use of Wellness portal for appointments, check-in, and form completion. (Confidential information).
Review and interpret accurately, immunization data submitted by students for compliance with New York State and RIT required immunizations:
- input and process appropriately
- Answer questions from students and parents regarding NYS immunization law/requirements.
Electronic medical records management:
- update student demographic information according to established protocols;
- perform scanning/indexing as necessary
- Quality assurance of scanned/indexed images.
Communication management:
- This includes a multi-line telephone system, live patient chat, e-mails, and messages through the Wellness portal.
- Responsible for entering accurate telephone messages into student electronic records.
Cash handling:
- Maintain and balance daily batch in accordance with Center internal control and University policies/procedures.
- Accept payment for services (credit card and Tiger Bucks) and invoice/post amounts properly in PyraMED. Adjust as necessary.
Maintain office space and reception room, sort/distribute email and mail as directed.
Other duties as assigned, such as but not limited to Membership on Center accreditation or Divisional Strategic Plan committees.
Exercise judgment and independent initiative; handle time sensitive matters that require concise problem solving and a high degree of confidentiality.
Required Qualifications:
Education/Experience:
- High School diploma
- 2 years of related reception, administrative or office customer service experience. Preferably in a medical or therapist office setting.
Skills:
- Strong customer service skills with ability to establish professional and welcoming reception of in person, phone and email/electronic contacts.
- Ability to establish, build and maintain effective working relationships based on respect, empathy and honesty with diverse groups and individuals.
- Effective interpersonal, written, and electronic communications skills, including the ability to convey complex information in accessible terms to diverse or multicultural audiences.
- Computer competence using Microsoft Office (Microsoft Word, Outlook, Excel, and Windows) and enterprise systems appropriate for the front desk position. Experience using electronic health record software with emphasis on multi-provider scheduling.
- Medical terminology-basic skill level.
- Ability to manage and maintain confidential and private information; uses confidential, sensitive and/or private records and information, protects information appropriately.
- Must be able to work one evening per week during the academic year.
- Knowledge of Deaf and other cultures or willingness to learn.
Preferred Qualifications:
- Knowledge of NYS Immunization law.
- ASL or willingness to learn.
- AA degree in medical secretarial science or secretarial science strongly preferred.
Department/College Description
Minimum Qualifications
Education/Experience:
- High School diploma
- 2 years of related reception, administrative or office customer service experience. Preferably in a medical or therapist office setting.
Skills:
- Strong customer service skills with ability to establish professional and welcoming reception of in person, phone and email/electronic contacts.
- Ability to establish, build and maintain effective working relationships based on respect, empathy and honesty with diverse groups and individuals.
- Effective interpersonal, written, and electronic communications skills, including the ability to convey complex information in accessible terms to diverse or multicultural audiences.
- Computer competence using Microsoft Office (Microsoft Word, Outlook, Excel, and Windows) and enterprise systems appropriate for the front desk position. Experience using electronic health record software with emphasis on multi-provider scheduling.
- Medical terminology-basic skill level.
- Ability to manage and maintain confidential and private information; uses confidential, sensitive and/or private records and information, protects information appropriately.
- Must be able to work one evening per week during the academic year.
- Knowledge of Deaf and other cultures or willingness to learn.
Professional Area:
Employment Category: Fulltime
Staff Job Function: Wage Band: $16 – $23
Hourly/Salary Minimum: $16
Hourly/Salary Maximum: $23
How to Apply
In order to be considered for this position, you must apply for it at: http://careers.rit.edu/staff. Click the link for search openings and in the keyword search field, enter the title of the position or the BR number.
The direct link to this posting can be found here: https://sjobs.brassring.com/
Additional Details
Rochester Institute of Technology, the 10th largest private university in the U.S., is among the worlds leading technological universities. Its 18,000 undergraduate and graduate students from all 50 states and more than 100 countries are enrolled in over 200 academic programs, including 7 interdisciplinary Ph.D. programs. A pioneer in experiential education, RIT was the first to offer undergraduate degree programs in biotechnology, information technology, software engineering, and microelectronic engineering. As home to the National Technical Institute for the Deaf, the university offers unparalleled academic opportunities and services for the deaf and hard-of-hearing. Founded in 1829, RIT has 115,000 alumni throughout the United States and around the world. RIT has been named by the Chronicle of Higher Education as one of the “Great Colleges to Work For.” RIT is a National Science Foundation ADVANCE Institutional Transformation site, and is responsive to the needs of dual-career couples through the Upstate NY Higher Education Recruitment Consortium. For more information, visit www.rit.edu/overview/rankings-and-recognition and www.rit.edu.
As a member of the RIT community employees receive a well-balanced benefits package that offers a variety of choices and access to additional employment advantages. These benefits, combined with an employees pay, provide a total compensation package that can be tailored to meet your needs. More on RITs Benefits, Health & Wellness program can be found at: https://www.rit.edu/fa/humanresources/content/benefits-health-and-wellness
RIT does not discriminate. RIT is an equal opportunity employer that promotes and values diversity, pluralism, and inclusion. For more information or inquiries, please visit RIT/TitleIX or the U.S. Department of Education at ED.Gov
Hourly/Salary Minimum: 16
Hourly/Salary Maximum:23
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