You will help to enhance our visitors’ experience of the building and collections, contributing to the creation and delivery of a welcoming, informative and memorable visit. Reporting to the Building and Visitor Services Coordinator, you will supervise customer facing staff covering the reception, shop and historic reading room. As well as creating and managing rotas, training staff and providing visitor statistics there will be responsibility for the administration and day to day running of the shop. We are looking for a good communicator with some knowledge and experience of retail, visitor services and staff supervision. This is a varied role which includes working with colleagues from across The University of Manchester to deliver services in line with Library’s Imagine 2030 vision.
The John Rylands Research Institute and Library is part of the University of Manchester Library. We welcome over 250,000 visitors a year who come to visit our shop, enjoy the building, collections and participate in our programmes. The Library is also used by researchers and students, who access collections and use the unique surroundings for study.
The University of Manchester Library is one of only five National Research Libraries and the third largest academic library in the UK. Our vast and rich collections (both print and increasingly digital) help us to deliver a world-class library and information service for the University of Manchester. While our primary objective is to meet the learning, teaching and research needs of University members, we are also fully committed to widening access to our services to individual researchers, local schools and others in the regional community.
The University of Manchester Library strives to create a working environment that is supportive and rewarding providing a platform from which we can achieve our ambitious strategy. This approach is framed by our Five Ways of Working;
- Empowerment: Empowering and supporting individuals to take more risks
- Openness: More questioning and working with greater openness and trust
- Inclusion: Creating an inclusive culture by recognising each other’s differences and strengths
- Responsibility: Taking collective responsibility to achieve our shared goals
- Support: Delighting in our success whilst supporting each other through adversity
It’s important that all colleagues share in this vision and are committed to helping create a working environment that is both rewarding and fulfilling. Please consider this before applying for this role.
Normal working hours are 35 hours per week over 5 days to include regular Saturday working.
This post is based primarily in the John Rylands Library. However, all Library employees are required to work at any Library site, as necessary.
As an equal opportunities employer we welcome applicants from all sections of the community regardless of age, sex, gender (or gender identity), ethnicity, disability, sexual orientation and transgender status. All appointments are made on merit.
Our University is positive about flexible working
Please note that we are unable to respond to enquiries, accept CVs or applications from Recruitment Agencies.
Enquiries about the vacancy, shortlisting and interviews:
Name: Sally Finkill
This vacancy will close for applications at midnight on the closing date.