252324
Organization: OU – Ctr for Public
Mgmt
Job Location: Oklahoma
Schedule:
Work
Schedule: shift options between 7am -7pm, Monday through Friday
Work Type: Hybrid
Salary Range:
Targeted salary $16.00 – $16.50/hr based on experience
Benefits Provided: Yes
Required Attachments:
Resume, Cover Letter
Job Description
*
Join the Center for Public Management
(OU CPM) at the University of Oklahoma and be part of a team dedicated to making a daily impact in the lives of Oklahomans. Located within
the College of Continuing Education, OU CPM specializes in providing training, research, and consulting to enhance the efficiency and
effectiveness of public sector agencies, staff, and community partners. Our focus is not only on professional and programmatic development
but also on fostering a culture of growth and opportunity since 1994.
If making a meaningful difference in public service excites
you, OU CPM is where your passion meets purpose.
This is a Contact Center job where you will have your own private cubicle
workspace. The Contact Center Specialist provides the primary contact for social service program specific education, technical assistance
and support to state agency customers.
Duties include but are not limited to:
- Providing comprehensive
customer assistance through inbound phone support by conducting initial assessment, research and resolution. - Maintains large amounts
of inbound and outbound calls in a timely manner. - Identifies customer needs, clarifies information, researches the issue, and
provides solutions or alternatives. - May follow a communication script when handling different topics.
- Navigating case
management and database systems ensuring client confidentiality is maintained. - Enters and maintains information to the call center
database. - Uses database to research information.
- Providing education and technical assistance for state agency customers
regarding program and case details and associated follow-up requirements. - Maintaining case management systems by documenting any
required follow-up and contact outcomes. - Performs various duties as needed to successfully fulfill the function of this
position.
This position may also be eligible for remote or hybrid work.
Job Requirements
*
Required Education and Experience: High
School Diploma or GED, AND:
- 6 months experience in customer service or at a call center.
Skills:
- Basic computer skills.
- Ability to communicate verbally and in writing.
- Ability to
understand written material and instructions. - Excellent customer service skills.
- Detail oriented.
- Ability to
research information to obtain an answer or solution to a problem in a timely manner.
Certifications: None
Advertised Physical/Environmental Requirements:
- Ability to sit and talk for prolonged periods.
- Hand
and finger dexterity. - Engage in repetitive motion of the wrist, hand, and fingers.
- Office Environment.
Supervision: None
Departmental Preferences:
- 24 months professional experience in
education, technical assistance, social services, contact center and/or general office duties. - Ability to multi-task and deal with
stressful situations - Bilingual fluency in Spanish/English languages
- Experience working in a contact center
environment
Special Instructions: If you are selected as a final candidate for this position, you will be
subject to The University of Oklahoma Norman Campus Tuberculosis Testing policy. To view the policy, visit https://hr.ou.edu/Policies-Handbooks/TB-Testing.
Why You Belong at the University of Oklahoma: The University of Oklahoma fosters an inclusive culture of respect and
civility, belonging, and access, which are essential to our collective pursuit of excellence and our determination to change lives. The
unique talents, perspectives, and experiences of our community enrich the learning, and working environment at OU, inspiring us to harness
our innovation, creativity, and collaboration for the advancement of people everywhere.
Equal Employment Opportunity
Statement: The University, in compliance with all applicable federal and state laws and regulations, does not discriminate on the
basis of race, color, national origin, sex, sexual orientation, marital status, genetic information, gender identity/expression (consistent
with applicable law), age (40 or older), religion, disability, political beliefs, or status as a veteran in any of its policies, practices,
or procedures. This includes but is not limited to admissions, employment, housing, financial aid, and educational services.
Hiring contingent upon a Background Check?: Yes
Special Indications: Hiring contingent upon police
records check
Job Posting: Oct 22, 2025
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