Business System Analyst (Reg FT)

Business System Analyst (Reg FT)

Position Title: Business System Analyst (Reg
FT)

Department: Information Technology Svcs

Campus: Office of College
Services

Additional Information: This position will remain open until filled. However, to ensure consideration for
an interview, please submit your completed application, cover letter, and resume by no later than October 17, 2025. The College cannot
guarantee that application materials received after this date will be considered or reviewed.

Benefits:

At CCAC, we
take pride in offering an exceptional benefits package designed to support our employees’ personal and professional well-being:

• Comprehensive Health Coverage: Access to an excellent health plan with a very low out-of-pocket expense network
  option.
• Generous Time Off: Enjoy a range of time-off benefits that are tailored to your position, along with a
  four-day workweek in the summer for an ideal work-life balance. These benefits vary and may include vacation, personal,
  sick, and holiday pay, as well as options like collegial coverage for faculty.
• Retirement Planning: Options
  include a 403(b) retirement plan with up to 10% employer match or a state-defined benefit pension.
• Financial Peace of Mind: Employer-paid benefits include group life insurance, short/long-term
  disability, and access to flexible spending accounts (FSAs).
• Wellness Support: Our
  Employee Assistance Program (EAP) is available for confidential support, with resources to address personal and
  professional challenges.
• Educational Support: Take advantage of tuition waivers, tuition
  reimbursement, Public Service Loan Forgiveness (PSLF) eligibility, and a variety of professional
  development opportunities to grow your career.
• Exclusive Employee Perks & Rewards: Save on theme parks,
  sporting events, electronics, and more!
• Additional Advantages: Free employee parking to make your commute
  easier.

Remote Work Option: Hybrid (May be subject to change)

Work Hours (for hourly positions):
Standard College hours are Monday – Friday, 8:30 am – 4:30 pm; Additional hours, including evening and weekend hours, may be needed
to meet the needs of the department.

Salary Grade: Admin 14 – $55,756

Job Category:
Administrators

Employment Type: Regular Full-Time

Job Slot: 5794

Job Open
Date: 10/3/2025

Job Close Date: Open until filled

General Summary: Provide technical
support and expertise to the user community in the utilization of the ERP and CRM related systems. Consult with end users of business
systems to analyze, define, develop and implement user needs for the CRM and related systems.

Requirements:

Bachelor’s degree and minimum three years of related experience OR an associated degree and five years’ experience OR a minimum of
seven related years’ working experience in information technology field in lieu of education.

Duties:

1. Build customer relationships at all levels and nurture inter-department working relationships throughout the college.

2. Configure, customize and support CRM applications and Student Success Management systems based on the College plan.

3.
Support business processes for recruitment, prospect management, enrollment funnel management, communications plans, student onboarding, and
other enrollment functions as identified.

4. Support business processes for student performance monitoring, communications templates,
development of interventions and communications plans.

5. Develop the college’s e-signature solution; Work with customers to develop
digital forms and digital signatures; Assist users with development, testing, and implementation of digital forms and digital
signatures.

6. Provides configuration, training and oversight of tools and technology used by the College to support business
processes and workflows.

7. Use creative problem solving techniques to develop system specifications and requirements.

8.
Analyze, review and recommend program revisions to the ERP, CRM and SSMS Software.

9. Support ERP, CRM and SSMS systems and provide
training for end users of the system.

10. Develop and maintain the web interface with the ERP, CRM and SSMS Software.

11.
Develop and test programs and programming modifications; write testing plans for others to test your work.

12. Create ad-hoc reports
as needed.

13. Install applications and configure environments for use in development, testing and production.

14. Provide
end-user and system administrator training in on-site and remote formats.

15. Write and maintain programming and project
documentation based on provided specifications.

16. Understand and use programming and documentation best practices.

17.
Perform other job related duties as required or assigned.

Clearances: Current criminal record/child abuse clearances
will be required if offered the position and to be employed at the College. The three clearances are Pennsylvania Child Abuse History
Clearance, Pennsylvania State Police Criminal Records Check, and Federal Bureau of Investigations (FBI) Criminal Background Check. The
College has provided instructions on how to obtain these clearances, which are available here.
To view the full job posting and apply for this position, go to: https://ccac.csod.com/ats/careersite/JobDetails.aspx?id=1837

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